Assistant Boutique Manager

1 month ago

Liverpool, Liverpool, United Kingdom Jo Malone London Full time
Join Our Team as an Assistant Boutique Manager

We are seeking a highly motivated and experienced Assistant Boutique Manager to join our team at Jo Malone London. As a key member of our retail team, you will be responsible for supporting the Boutique Manager in leading, coaching, and developing our sales advisors to achieve sales, customer service, and operational targets.

About the Role

This is an exciting opportunity to work with a leading luxury fragrance brand and be part of a dynamic team that is passionate about delivering exceptional customer experiences. As an Assistant Boutique Manager, you will be responsible for:

  • Supporting the Boutique Manager in leading the retail team to achieve sales and customer service targets
  • Coaching and developing sales advisors to improve their skills and performance
  • Creating and executing in-store events to drive sales and engagement
  • Managing inventory and cash reconciliation to ensure accurate financial reporting
  • Providing exceptional customer service to ensure customer satisfaction and loyalty
What We Offer

We offer a competitive salary, commission scheme eligibility, annual leave, family leave, product discount, mental health wellbeing initiatives, benefits platform with exclusive discounts, work life connections, and extensive training and development opportunities.

Requirements

To be successful in this role, you will need:

  • Proven retail experience at supervisor or above level, preferably within beauty
  • The ability to provide inspirational, authentic, and personalized customer service
  • Experience of creating and executing in-store events
  • Experience of coaching/mentoring others to achieve their full potential and to succeed
  • A drive to achieve sales and customer service targets
  • Retail operations experience including inventory management and cash reconciliation
  • Flexible availability across days/hours
  • Proficient in Microsoft Office
  • Proof of right to live and work in the country
About Us

Jo Malone London is a British fragrance house known for elegantly simple scents with unexpected ingredients and a unique twist. We are a people-first company, respecting and caring for our employees, communities, and consumers. We are committed to being the most inclusive and diverse beauty company in the world.

We are an equal opportunities employer and welcome applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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