Customer Service Team Lead
2 days ago
We are seeking an experienced leader to join our team as a Customer Service Team Lead. As a key member of our customer service team, you will be responsible for leading, motivating, and mentoring a team of customer service representatives to deliver exceptional customer experiences.
Key Responsibilities- Lead and manage a team of customer service representatives to achieve high levels of customer satisfaction and loyalty.
- Develop and implement strategies to improve customer service processes and procedures.
- Collaborate with cross-functional teams to drive business growth and improve operational efficiency.
- Identify and address customer complaints and concerns in a timely and professional manner.
- Provide coaching and development opportunities to team members to enhance their skills and knowledge.
- Monitor and analyze customer feedback to identify trends and areas for improvement.
- Develop and implement plans to improve customer retention and loyalty.
- Proven experience in a leadership role, preferably in a customer-facing environment.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong problem-solving and analytical skills, with the ability to identify and address customer complaints and concerns.
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
- Strong coaching and development skills, with the ability to motivate and inspire team members.
- Knowledge of customer service principles and practices, with a focus on delivering exceptional customer experiences.
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
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Customer Service Team Lead
6 days ago
Caerphilly, United Kingdom Ecolab Full timeAbout the RoleWe are seeking an experienced leader to join our team as a Customer Service Team Lead. As a key member of our customer service team, you will be responsible for leading, motivating, and mentoring a team of customer service representatives to deliver exceptional customer experiences.Key ResponsibilitiesLead and manage a team of customer service...
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Customer Service Team Lead
7 days ago
Caerphilly, United Kingdom Ecolab Full timeAbout the RoleWe are seeking an experienced leader to join our team as a Customer Service Team Lead. As a key member of our customer service team, you will be responsible for leading, motivating, and mentoring a team of customer service representatives to deliver exceptional customer experiences.Key ResponsibilitiesLead and manage a team of customer service...
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Lead Customer Service Agent
3 months ago
Caerphilly, United Kingdom Ecolab Full timeLead Customer Service Associate The Lead Customer Service Associate is a pivotal role within the customer service department, responsible for providing advanced customer support while actively developing the skills and knowledge required to transition into a team leadership position. This position primarily focuses on delivering exceptional customer...
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Lead Customer Service Agent
4 months ago
Caerphilly, United Kingdom Ecolab Full timeJOB DESCRIPTION Lead Customer Service Associate The Lead Customer Service Associate is a pivotal role within the customer service department, responsible for providing advanced customer support while actively developing the skills and knowledge required to transition into a team leadership position. This position primarily focuses on delivering exceptional...
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Lead Customer Service Representative
1 day ago
Caerphilly, United Kingdom Ecolab Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Ecolab. As a key member of our customer service department, you will be responsible for providing exceptional customer support and developing the skills and knowledge required to transition into a leadership position.Key ResponsibilitiesDeliver...
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Lead Customer Service Representative
1 day ago
Caerphilly, United Kingdom Ecolab Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Ecolab. As a key member of our customer service department, you will be responsible for providing exceptional customer support and developing the skills and knowledge required to transition into a leadership position.Key ResponsibilitiesDeliver...
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Lead Customer Service Representative
1 day ago
Caerphilly, United Kingdom Ecolab Full timeAbout the RoleWe are seeking a highly skilled and experienced Lead Customer Service Associate to join our team at Ecolab. As a key member of our customer service department, you will be responsible for providing exceptional customer support while actively developing the skills and knowledge required to transition into a team leadership position.Key...
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Lead Customer Service Representative
1 day ago
Caerphilly, United Kingdom Ecolab Full timeAbout the RoleWe are seeking a highly skilled and experienced Lead Customer Service Associate to join our team at Ecolab. As a key member of our customer service department, you will be responsible for providing exceptional customer support while actively developing the skills and knowledge required to transition into a team leadership position.Key...
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Customer Service Executive
4 months ago
Caerphilly, United Kingdom Nuaire Full time**Customer Service Executive** We are proud manufacturers of market-leading ventilation systems that save energy and improve indoor air quality. Established over 30 years ago, and now part of the Genuit Group, we make high quality and solution-based ventilation products for the domestic and light commercial building industry from our state-of-the-art Genuit...
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Customer Service Administrator
3 months ago
Caerphilly, United Kingdom PHS Group Full time**_Customer Service Experts - we’re looking for you!_** - **_Customer Service Administrator_**: - **_Dublin 10_**: - **_€30,000.00 and excellent benefits_**: - **_Great hours Monday to Friday, no evening or weekend work_**: - **_Full Time, permanent position - Hybrid following initial training _** - Based in or near Dublin? Enjoy helping customers?...
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Customer Service Administrator
3 months ago
Caerphilly, United Kingdom Vibe Recruit Full time**Customer Service Administrator** **£23,000 + company pension and excellent career development** **Caerphilly** Do you have experience in Customer Service? Does the thought of making a real difference in a rewarding role appeal to you? Are you interested in working for an award winning company with ‘Investors in People Gold’ status? If so, we’d...
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Customer Service Advisor
3 months ago
Caerphilly, United Kingdom PHS Group Full time**About The Role**: *** **Customer Service - but without the sales or long hours!** **Customer Service Advisor - Caerphilly** **Flexible Full Time hours - 36.25 to 40 hours per week** **Excellent benefits** **Hybrid working after 6 months** Imagine the perfect contact centre role. Enjoyable work where you’re valued for delivering excellent customer...
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Customer Service Advisor
3 months ago
Caerphilly, United Kingdom PHS Group Full time**Customer Service - but without the sales or long hours!** **Customer Service Advisor - Caerphilly** **Flexible Full Time hours - 36.25 to 40 hours per week** **Excellent benefits** **Hybrid working after 6 months** Imagine the perfect contact centre role. Enjoyable work where you’re valued for delivering excellent customer service. A friendly...
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Customer Service Advisor
3 months ago
Caerphilly, United Kingdom PHS Group Full time**Customer Service - but without the sales or long hours!** **Customer Service Advisor - Caerphilly** **Flexible Full Time hours - 36.25 to 40 hours per week** **Excellent benefits** **Hybrid working after 6 months** Imagine the perfect contact centre role. Enjoyable work where you’re valued for delivering excellent customer service. A friendly...
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Customer Service Advisor
3 months ago
Caerphilly, United Kingdom Crooton Full time**Customer Service - but without the sales or long hours!** crooton are delighted to announce they are working with the leading Hygiene Services provider in the UK and they are looking to recruit **Customer Service Advisors** to join their growing team based in **Caerphilly.** Our client was founded in 1963 and are the leading provider for Hygiene Services...
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Customer Services Administrator
3 months ago
Caerphilly, United Kingdom Vibe Recruit Full timeCustomer Service Administrator £25,700 + company pension and excellent career development Caerphilly Do you have experience in Customer Service? Does the thought of making a real difference in a rewarding role appeal to you? Are you interested in working for an award winning company with 'Investors in People Gold' status? If so, we'd like to...
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Customer Services Administrator
4 months ago
Caerphilly, United Kingdom Vibe Recruit Full timeCustomer Service Administrator£24,429 + company pension and excellent career developmentCaerphillyDo you have experience in Customer Service? Does the thought of making a real difference in a rewarding role appeal to you? Are you interested in working for an award winning company with 'Investors in People Gold' status?If so, we'd like to hear from you.We...
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Customer Service Representative
2 weeks ago
Caerphilly, United Kingdom Thorn Baker Group Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at Thorn Baker Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesDeal with a range of customers on a daily basis and answer general...
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Customer Service Representative
5 days ago
Caerphilly, United Kingdom Reed Full timeCustomer Service Role Overview We are seeking a highly skilled Customer Service Representative to join our team at Reed. As a Customer Service Representative, you will be instrumental in delivering exceptional customer experiences and ensuring a world-class level of service. Key Responsibilities: Develop and maintain a thorough knowledge of our company's...
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Customer Service Representative
5 days ago
Caerphilly, United Kingdom Reed Full timeCustomer Service Role Overview We are seeking a highly skilled Customer Service Representative to join our team at Reed. As a Customer Service Representative, you will be instrumental in delivering exceptional customer experiences and ensuring a world-class level of service. Key Responsibilities: Develop and maintain a thorough knowledge of our company's...