Lead Customer Service Representative

2 months ago

Caerphilly, United Kingdom Ecolab Full time

About the Role

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Ecolab. As a key member of our customer service department, you will be responsible for providing exceptional customer support and developing the skills and knowledge required to transition into a leadership position.

Key Responsibilities

  • Deliver outstanding customer service, resolving complex customer issues and providing personalized interactions.
  • Collaborate with cross-functional teams to resolve intricate customer issues and provide seamless customer experiences.
  • Develop and maintain customer service guidelines, standards, and best practices.
  • Support the training and onboarding of new team members by sharing expertise and assisting in their development.
  • Engage in learning opportunities to enhance customer service skills and leadership capabilities.
  • Foster a positive and collaborative team environment, promoting open communication and a customer-centric mindset.

Requirements

  • Proven experience in a customer service role, demonstrating advanced customer support skills.
  • Excellent communication and interpersonal skills, with a focus on empathy and active listening.
  • Strong problem-solving abilities and the ability to handle complex customer situations with professionalism.
  • Proficiency in customer service software applications and tools.
  • Knowledge of customer service best practices and a commitment to delivering outstanding customer experiences.
  • Demonstrated ability to work well in a team and collaborate effectively with cross-functional stakeholders.
  • Strong organizational and time management skills.
  • Proactive mindset with a drive for continuous learning and self-improvement.
  • Flexibility to adapt to changing customer needs and business priorities.

What We Offer

  • Salary starting from £25k up to £27k, dependent on experience.
  • Investment in your training and development.
  • 25 days holiday plus 8 days Bank Holiday.
  • 4% Flexible Benefits.
  • Pension and 4 x annual salary Life Assurance benefits.
  • Opportunity to purchase company shares.
  • A long-term career within a business that recognizes the talent to progress, inclusive of global opportunities.

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