Customer Service Team Lead
2 weeks ago
We are seeking an experienced Customer Service Team Lead to join our team at Ecolab. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives, providing guidance and support to foster a positive and productive work environment.
Key Responsibilities:
- Lead, motivate, and mentor a team of customer service representatives
- Oversee assigned customer service operations to ensure that customer claims and complaints are handled fairly and effectively
- Identify, lead, and deliver cross-departmental people engagement initiatives
- Set objectives and goals for area of responsibility and monitor performance daily
- Prioritize resources to meet customer and business needs in a constantly changing service-based organization
Requirements:
- Experience of people leadership and performance management techniques
- Solid background of being able to identify and deliver process change and improvements
- Passionate about customer service showing ownership at all times
- Excellent written and verbal communication skills aimed at individual contributor through to senior management level
What We Offer:
- Salary starting from £30k - £33k dependent on experience
- Investment in your training and development
- 25 days holiday plus 8 days Bank Holiday
- 4% Flexible Benefits
- Pension and 4 x annual salary Life Assurance benefits
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Customer Service Team Lead
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Caerphilly, United Kingdom Ecolab Full timeJob DescriptionWe are seeking an experienced leader to join our team as a Customer Service Supervisor. As a key member of our customer service team, you will be responsible for leading, motivating, and mentoring a team of customer service representatives to deliver exceptional customer experiences.Key Responsibilities:Lead and motivate a team of customer...
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Caerphilly, United Kingdom Ecolab Full timeJob Title: Customer Service SupervisorWe are seeking an experienced leader to join our team as a Customer Service Supervisor. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives, providing guidance and support to foster a positive and productive work environment.Key...
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2 months ago
Caerphilly, United Kingdom Ecolab Full timeJob Title: Customer Service SupervisorWe are seeking an experienced leader to join our team as a Customer Service Supervisor. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives, providing guidance and support to foster a positive and productive work environment.Key...
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Caerphilly, United Kingdom Ecolab Full timeJob Title: Customer Service SupervisorWe are seeking an experienced leader to join our team as a Customer Service Supervisor. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives, providing guidance and support to foster a positive and productive work environment.Key...
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Customer Service Team Lead
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Caerphilly, United Kingdom Ecolab Full timeJob Title: Customer Service SupervisorWe are seeking an experienced leader to join our team as a Customer Service Supervisor. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives, providing guidance and support to foster a positive and productive work environment.Key...
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Customer Service Team Lead
3 weeks ago
Caerphilly, United Kingdom Ecolab Full timeJob Title: Customer Service SupervisorWe are seeking an experienced leader to join our team as a Customer Service Supervisor. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives, providing guidance and support to foster a positive and productive work environment.Key...
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Caerphilly, United Kingdom Ecolab Full timeLead Customer Service AssociateThe Lead Customer Service Associate plays a pivotal role in delivering exceptional customer experiences while developing the skills and knowledge required to transition into a team leadership position. This role focuses on providing advanced customer support, with approximately 85% of the job responsibilities dedicated to core...
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Customer Service Lead
1 month ago
Caerphilly, United Kingdom Ecolab Full timeLead Customer Service AssociateThe Lead Customer Service Associate plays a pivotal role in our customer service department, providing advanced customer support while developing the skills and knowledge required to transition into a team leadership position. This role focuses on delivering exceptional customer service, with approximately 85% of the job...
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Customer Service Lead
1 month ago
Caerphilly, United Kingdom Ecolab Full timeLead Customer Service AssociateThe Lead Customer Service Associate plays a pivotal role in our customer service department, providing advanced customer support while developing the skills and knowledge required to transition into a team leadership position. This role focuses on delivering exceptional customer service, with approximately 85% of the job...
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Caerphilly, United Kingdom Ecolab Full timeJob DescriptionEcolab is seeking a highly skilled Customer Service Lead to join our team. As a key member of our customer service department, you will be responsible for providing exceptional customer support while developing the skills and knowledge required to transition into a team leadership position.Key Responsibilities:Provide advanced customer support...
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Customer Service Lead
3 weeks ago
Caerphilly, United Kingdom Ecolab Full timeJob DescriptionEcolab is seeking a highly skilled Customer Service Lead to join our team. As a key member of our customer service department, you will be responsible for providing exceptional customer support while developing the skills and knowledge required to transition into a team leadership position.Key Responsibilities:Provide advanced customer support...
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