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Sales and Service Concierge

2 months ago

London, Greater London, United Kingdom Fenton Full time
About Fenton

Fenton is a London-based direct-to-consumer fine jewellery company founded in 2019. We create only the best modern heirlooms that will stand the test of time, keeping your love stories alive for generations to come.

We are revolutionizing the +5bn European fine jewellery sector through transparency, accountability and honesty. Our clients are at the heart of everything we do, and we offer them the ability to customize their jewellery on our website, with each coloured gemstone or Solar Diamond responsibly-sourced from a network of exceptional dealers in countries with highly-regulated mining standards.

Our team is based between London and India, allowing us the best of both worlds in all aspects of what we do. In 2021, Fenton was the 3rd fine jewellery company awarded B Corp Status, and the only one operating at meaningful scale.

About the Role

Fenton is seeking a Sales and Ops Concierge to join our team. The Concierge team is at the heart of what we do at Fenton, is completely customer-centric and dedicated to providing the best-in-class service and experience to our customers.

We help the customer every step of the journey, from the initial inquiry, to the appointment, the delivery and the Aftercare service. No inquiry is too small, question too difficult or design too complicated for us to handle in a polite, professional and friendly manner.

Key Responsibilities
  • Hosting in person and virtual client appointments.
  • Helping manage the sales and fulfilment pipelines to contribute to the topline growth of the company.
  • Responding to all customer inquiries with a Fenton style approach, using a mix of emails, phone calls, and other communication methods.
  • Liaising with both the UK and India team to discuss gemstone sourcing options and customer preferences.
  • Helping manage the post-purchase journey with the customer regarding our Aftercare policy, working closely with them to advise on how to best wear and protect their jewellery, and supporting our operations team with managing repairs with our UK workshop.
  • Visiting our local workshops to manage the in and out flow of customer repairs.
  • Supporting with customer dispatches, inventory management, and other operational tasks.
  • Working to further the day-to-day and long term needs of the business.
  • Supporting customer operations as and when needed, including packing and fulfilling orders.
Requirements
  • 1-3 years of work experience in sales (jewellery experience desirable).
  • An understanding of Fenton with a passion for what we stand for as a brand.
  • Strong proficiency in written and spoken English.
  • Ability to multitask effectively and remain calm under pressure.
  • Comfortable with a digital first work culture and tools such as Excel, Word, and Powerpoint.
  • The right attitude - you are eager to learn and grow, and see this role as an important stepping stone in your career.
  • Enthusiasm - everything can be learnt if you approach it in the right way.
  • Work authorisation in the UK required.
Benefits
  • Working in a fast growing and exciting start-up in Central London with plenty of opportunities to learn, develop, and grow both personally and professionally.
  • A competitive annual salary.
  • 25 days holiday per year (plus bank holidays).
  • Private health insurance and mandatory pension contributions.
  • Comprehensive career growth trajectory with clear milestones to reach each step.
  • Employee discounts on Fenton jewellery and a manicure allowance.
  • A modern office space in Bond Street with a great culture.
  • Bagel Wednesdays.
  • Company drinks, activities, and outings.
  • A social, intelligent, and highly driven team supporting you.