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Hotel Operations Manager

2 months ago

Burnley, Lancashire, United Kingdom ROTHERWOOD RECRUITMENT (2020) LIMITED Full time

Job Title: Hotel Night Manager

Job Summary:

We are seeking a highly skilled and experienced Hotel Night Manager to join our team at ROTHERWOOD RECRUITMENT (2020) LIMITED. As a Hotel Night Manager, you will be responsible for overseeing night operations, ensuring exceptional guest service, and leading a team of night staff.

Key Responsibilities:

  • Guest Services: Provide exceptional guest service, handle inquiries, complaints, check-ins, and check-outs.
  • Operations Management: Oversee night audit, safety, and security; coordinate with other departments; set up for the next day's conferences and breakfast.
  • Leadership: Supervise night staff, provide training, and conduct performance evaluations.
  • Administrative Duties: Prepare nightly reports, manage inventory, and handle cash transactions.

Qualifications:

  • Experience in a hospitality managerial role.
  • Knowledge of hotel operations.
  • Excellent customer service and interpersonal skills.
  • Ability to handle high-pressure situations.
  • Proficiency in hotel management software and Microsoft Office.
  • Organizational and multitasking skills.
  • Flexibility to work night shifts, weekends, and holidays.

Benefits:

  • Competitive salary and bonuses.
  • Health and wellness benefits.
  • Career growth opportunities.
  • Employee discounts.
  • Supportive work environment.

Location: East Lancashire

Salary: From £29,000 per annum