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Front of House Team Member

2 months ago

Welwyn Garden City, Hertfordshire, United Kingdom Loungers Full time

About Us

Loungers is a leading hospitality company that prides itself on delivering exceptional customer experiences in its unique and welcoming lounges.

Our Team

We're looking for a talented and charismatic Front of House Team Member to join our team. As a key member of our team, you'll be responsible for creating a warm and inviting atmosphere for our customers, ensuring they feel valued and cared for throughout their visit.

Your Role

As a Front of House Team Member, you'll be the face of our lounge, responsible for delivering exceptional customer service and ensuring that every customer leaves feeling satisfied and eager to return. You'll work closely with our management team and other colleagues to achieve this goal, using your natural skills and abilities to adapt to different situations and customer needs.

The Benefits

  • Tips Shared Equally - We believe in sharing our success with our team members, so you'll receive tips based on your hours worked.
  • Paid Breaks - You'll receive paid breaks to ensure you can take a moment to recharge and refocus.
  • Staff Food - Enjoy staff food on every shift, regardless of your hours worked.
  • Discounts - Enjoy 50% discount on food in all of our brands from day one.
  • Holiday Entitlement - You'll receive 28 days holiday (inclusive of Bank Holidays) pro rata.
  • Competitions and Incentives - We run regular competitions and incentives to reward our team members' hard work and dedication.
  • Christmas and Boxing Day Off - Enjoy a well-deserved break over the festive period.
  • Staff Party - Join us for our annual Loungefest staff party.
  • Support and Development - We offer emotional and practical support via the Licenced Trade Charity and opportunities for personal development and career progression in a fast-growing business.
  • Pension Scheme - We offer a company pension scheme to help you plan for your future.
  • Long Service Awards - We recognize and reward our team members' long service and dedication.

What We're Looking For

We're looking for someone with a natural talent and passion for hospitality, who is driven and relentless in their pursuit of excellence. You'll be a self-motivator who can work at pace with limited supervision, while adhering to pressure and timescales. If you're a people person with excellent communication skills and a ability to build rapport and trust, we'd love to hear from you.