Front of House Team Lead
3 weeks ago
Front of House Supervisor Opportunity
Lounges are unique establishments that rely on exceptional staff to deliver an outstanding customer experience. As a Front of House Supervisor, you will play a vital role in supporting the management team to maintain the high standards that set us apart. Your key responsibility will be to lead a team of 14 staff members, ensuring that every customer leaves satisfied and eager to return.
The Role
- Lead from the front, setting a high pace for the team to achieve timely delivery of excellent service.
- Focus on the details, never settling for mediocrity, and strive to make your Lounge the go-to destination for the local community.
The Benefits
- Tips shared equally among the team, based on hours worked.
- Paid breaks and staff food on every shift, regardless of hours worked.
- 50% discount on food in all three brands from day one.
- 28 days holiday (inclusive of Bank Holidays) pro rata.
- Competitions and incentives, including the chance to win an all-expenses-paid trip.
- Christmas and Boxing Day off.
- The best staff party - Loungefest.
- Emotional and practical support via the Licenced Trade Charity.
- Power over your pay with Wagestream.
- Company pension scheme.
- Long service awards.
- Great opportunity for personal development and career progression in a fast-growing business.
What We're Looking For
- You are likely an existing Supervisor, Team Leader, or an exceptional front of house team member ready to take on a management role with a background in restaurants, bars, cafes, or coffee shops.
- You will have experience working in a bar environment, serving freshly made food and drinks, and preparation.
- A natural talent and passion for hospitality.
- Extremely driven and relentless at overcoming challenges or obstacles.
- Good literacy skills and excellent attention to detail to support reporting on KPIs.
- Good communication skills with the ability to build rapport and trust.
- A self-motivator working at pace with limited supervision, adhering to pressure and timescales.
- Strong knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS.
If you're interested in learning more about us, follow us on LinkedIn or TikTok.
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