Account Manager

3 weeks ago

Eastern England, United Kingdom Solvi Digital Full time

{"Job Title": "Account Manager", "Job Overview": "As a key member of our team, you will be responsible for managing client relationships, overseeing the execution of marketing strategies, and coordinating with internal teams to deliver exceptional results. Your role is crucial in maintaining client satisfaction and contributing to the agency's growth.", "Key Responsibilities": [{"title": "Client Relationship Management", "description": "You will serve as the main point of contact for clients, building and maintaining strong relationships. You will understand clients' business goals and ensure their marketing strategies align with these objectives. You will regularly communicate with clients to provide updates, gather feedback, and make necessary adjustments to campaigns.", "tasks": [{"description": "Serve as the main point of contact for clients"}, {"description": "Build and maintain strong relationships with clients"}, {"description": "Understand clients' business goals and ensure marketing strategies align with these objectives"}, {"description": "Regularly communicate with clients to provide updates, gather feedback, and make necessary adjustments to campaigns"}]}, {"title": "Campaign Management", "description": "You will oversee the planning, execution, and optimization of marketing campaigns across various channels, including social media, PPC, email marketing, and more. You will collaborate with internal teams to ensure deliverables meet client expectations and deadlines. You will monitor campaign performance and provide clients with detailed reports and insights.", "tasks": [{"description": "Oversee the planning, execution, and optimization of marketing campaigns"}, {"description": "Collaborate with internal teams to ensure deliverables meet client expectations and deadlines"}, {"description": "Monitor campaign performance and provide clients with detailed reports and insights"}]}, {"title": "Strategic Planning", "description": "You will work with clients to develop long-term marketing strategies that drive growth and engagement. You will identify opportunities for upselling additional services that would benefit the client's overall strategy. You will stay informed about industry trends and incorporate relevant strategies into client campaigns.", "tasks": [{"description": "Work with clients to develop long-term marketing strategies"}, {"description": "Identify opportunities for upselling additional services that would benefit the client's overall strategy"}, {"description": "Stay informed about industry trends and incorporate relevant strategies into client campaigns"}]}, {"title": "Project Coordination", "description": "You will ensure that all client projects are delivered on time, within scope, and within budget. You will manage project timelines, milestones, and deliverables, keeping all stakeholders informed throughout the process. You will address and resolve any issues or conflicts that arise during the project lifecycle.", "tasks": [{"description": "Ensure that all client projects are delivered on time, within scope, and within budget"}, {"description": "Manage project timelines, milestones, and deliverables"}, {"description": "Address and resolve any issues or conflicts that arise during the project lifecycle"}]}, {"title": "Client Retention and Growth", "description": "You will proactively seek opportunities to expand existing client relationships by introducing new services and solutions. You will work towards achieving high client retention rates by consistently delivering value and exceeding client expectations. You will participate in client renewal discussions and negotiate contract renewals.", "tasks": [{"description": "Proactively seek opportunities to expand existing client relationships"}, {"description": "Work towards achieving high client retention rates"}, {"description": "Participate in client renewal discussions and negotiate contract renewals"}]}], "Requirements": [{"title": "Experience", "description": "Minimum of 3-5 years in account management within a marketing or advertising agency"}, {"title": "Education", "description": "Bachelor's degree in Marketing, Business, Communications, or a related field"}, {"title": "Project Management", "description": "Strong project management skills with the ability to juggle multiple clients and deadlines simultaneously"}, {"title": "Communication", "description": "Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly and concisely"}, {"title": "Analytical Skills", "description": "Ability to analyze campaign performance data and translate it into actionable insights for clients"}, {"title": "Client-Centric Approach", "description": "A strong focus on customer service and client satisfaction, with the ability to anticipate client needs and provide solutions"}, {"title": "Team Collaboration", "description": "Experience working with cross-functional teams (design, copywriting, strategy) to deliver high-quality results"}], "Preferred Qualifications": [{"title": "Industry Knowledge", "description": "Familiarity with industrial marketing, B2B marketing strategies, and the specific needs of manufacturing and commercial suppliers"}, {"title": "Technical Skills", "description": "Proficiency in marketing tools such as CRM systems, email marketing platforms, social media management tools, and analytics software"}, {"title": "Certifications", "description": "Relevant certifications in project management (e.g., PMP) or digital marketing (e.g., Google Ads, HubSpot) are a plus"}], "What We Offer": [{"title": "Competitive Salary", "description": "£30-£35K with opportunities for bonuses based on performance"}, {"title": "Flexible Working Arrangements", "description": "Fully remote work"}, {"title": "Ongoing Professional Development", "description": "Training opportunities"}, {"title": "Supportive Team Environment", "description": "Dynamic team environment"}, {"title": "Career Advancement Opportunities", "description": "Opportunities for career advancement as the agency grows"}]}

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