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Operations Support Specialist

2 months ago


Mansfield, Nottinghamshire, United Kingdom ERT Full time

ERT is Seeking a Dedicated Operations Support Specialist

We are currently looking for a highly skilled and dedicated individual to play a key role in supporting Search and Rescue operations for the United States Mission Control Center (USMCC) Search and Rescue Satellite-Aided Tracking (SARSAT) system.

This unique role involves dual responsibilities as a Help Desk Specialist/Duty Controller, contributing significantly to the success of the critical SARSAT team.

  • Monitor the USMCC SARSAT system to respond promptly to requests from Rescue Coordination Centers (RCCs), SAR Point of Contacts (SPOCs), and other Mission Control Centers
  • Analyze system alarms and take necessary corrective actions for optimal performance
  • Process satellite orbital data to ensure accurate positioning for search and rescue operations
  • Communicate effectively with RCCs to record beacon activation outcomes and maintain essential records
  • Collaborate with SARSAT partners to ensure data quality and conduct regular communication link tests
  • Handle administrative tasks including answering calls, maintaining controller logs, and supporting beacon registration
  • Manage incoming calls and provide customer support through calls and emails
  • Track and process data accurately and efficiently
  • Enter various types of data into the system, review error reports, and maintain documentation
  • Collaborate with the team, perform quality control, and assist in updating operational procedures
  • Work closely with government leads and manufacturers to address quality control issues

Requirements and Qualifications:

  • Minimum of 4 years' experience in customer service, IT help desk, or similar roles
  • Excellent verbal and written communication skills for effective interaction with international stakeholders
  • Proficiency in software tools such as Word, Excel, and PowerPoint
  • Detail-oriented, dependable, and able to work rotating shifts as per the schedule
  • Understanding of mathematics, latitude, longitude, and time zones

Applicants must be US Citizens or Permanent Residents and pass a background investigation for security clearance.

Education: HS Diploma required; Associates or BS degree preferred (or equivalent experience)

ERT is a VEVRAA Federal Contractor and Equal Opportunity/Affirmative Action employer, committed to making a real difference in the lives of our customers and employees.