Customer Billing Specialist

4 weeks ago


London, Greater London, United Kingdom Jonathan Lee Recruitment Ltd Full time
Job Summary

We are seeking a skilled Customer Billing Specialist to join our team at Jonathan Lee Recruitment Ltd. As a key member of our financial services team, you will play a critical role in ensuring a seamless invoicing and payment experience for our customers.

Key Responsibilities
  • Drive resolution of customer concerns ensuring timely payment and maintaining healthy account balances.
  • Lead the end-to-end aging receivables process, partnering with Sales, Customer Success Managers, and Finance Teams.
  • Communicate effectively with customers across various channels to resolve billing queries and concerns.
  • Identify and escalate complex issues to management, ensuring compliance with billing and accounting regulations.
  • Support market communication in multiple languages, enhancing customer experience.
  • Analyse and report on accounts receivable and billing metrics, contributing to the company's financial health.
Requirements
  • Proficiency in English & German (French is also desirable).
  • Experience with billing, payment processing, and working within a global, multi-market environment.
  • Experience with CRM, billing, and accounts receivable software.
  • Bachelor's Degree or equivalent experience in Billing, Customer Service, or related fields.
About Our Company

We are a leading recruitment agency, committed to innovation and customer service excellence. Our company is dedicated to providing top talent to the automotive industry, driving financial health and fostering strong customer relationships.

Work Environment

This exciting opportunity is based in a hybrid working model, allowing you to work from the office at least 2 days per week.



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