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Customer Service Liaison

2 months ago

Sheffield, Sheffield, United Kingdom The Sheffield College Full time

The Sheffield College is seeking a highly skilled and dedicated individual to join our team as a Customer Service Advisor.

About the Role

We are looking for a customer-focused professional to provide exceptional support to our students and staff. As a Customer Service Advisor, you will be responsible for delivering outstanding customer service, guiding students through their learning experience, and engaging in cross-college activities.

Key Responsibilities

  • Deliver exceptional customer service to students and staff, responding to queries and resolving issues in a timely and professional manner.
  • Guide students through every step of their learning experience, providing support and guidance to ensure their success.
  • Engage in cross-college activities, collaborating with colleagues to promote a positive and inclusive learning environment.
  • Arrange appointments for students with specialists in other areas, ensuring seamless support and guidance.
  • Process fee payments and issue college ID cards, maintaining accurate records and ensuring compliance with college policies.
  • Maintain accurate records and reports, providing data-driven insights to inform college decisions.

What We Offer

We offer a competitive salary, outstanding pension and benefits package, and annual leave entitlement. As a valued member of our team, you will have opportunities for professional development and growth, working in a dynamic and supportive environment.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build relationships with students and staff.
  • Experience of working in a service delivery role, with a professional attitude and confident use of IT systems.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.

What We're Looking For

We're looking for a motivated and customer-focused individual who is passionate about delivering exceptional service. If you're a team player with a positive attitude and a commitment to excellence, we'd love to hear from you.