Customer Service Liaison Specialist

2 weeks ago


Sheffield, Sheffield, United Kingdom Marston Holdings Full time
About the Role:

The Customer Relations Advisor will be responsible for engaging with internal and external customers, supporting Field Collection agents, and carrying out regulated collections and debt recovery procedures. The role requires strong communication skills, attention to detail, and the ability to meet targets.

Key Responsibilities:
• Proactively engage with customers and support Field Collection agents
• Carry out regulated collections and debt recovery procedures
• Update systems with correct information
• Meet client Service Level Agreements

Person Specification:
• Experience of handling difficult situations
• Ability to handle high caseloads of work
• Strong time management and organisational skills
• Excellent attention to detail
• Good understanding of Microsoft Office Applications

What We Offer:
• Salary of £22,308
• Hours: Monday to Friday between 8am – 6pm
• Office based
• Contract: Full time, 37.5 hours per week
• Enhanced Maternity and Paternity Package
• 25 days annual leave
• Health Cash Plan
• Staff benefits

About Us:
Marston Holdings is a leading company in the judicial services sector, with a network of 1,000 self-employed enforcement agents. We offer a range of services to support local and central government, utilities, and private sectors.

  • Sheffield, Sheffield, United Kingdom Sopra Banking Software Full time

    Job Title: Customer Liaison SpecialistJob Summary:We are seeking a highly skilled Customer Liaison Specialist to join our team at Sopra Banking Software. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our internal and external customers receive the highest level of...


  • Sheffield, Sheffield, United Kingdom Fortem Cares Full time

    The RoleWe are seeking an experienced Resident Liaison Officer to join Fortem Cares, based in Rotherham with travel across the surrounding area. The successful candidate will work on a full-time basis, delivering and improving the level of customer and client satisfaction across the business.The ProjectKey duties and responsibilities:Work closely and liaise...


  • Sheffield, Sheffield, United Kingdom Marston Holdings Full time

    About the RoleWe are seeking a highly skilled Customer Relations Liaison to join our team at Marston Holdings Limited. As a key member of our Customer Relations team, you will play a vital role in ensuring the smooth operation of our debt recovery and customer service processes.Key ResponsibilitiesProactively engage with internal and external customers to...


  • Sheffield, Sheffield, United Kingdom The Sheffield College Full time

    About the RoleWe are seeking a highly skilled and dedicated Customer Service Advisor to join our team at The Sheffield College. As a key member of our staff, you will play a vital role in supporting our students and staff to deliver exceptional customer service.Key Responsibilities:Build strong relationships with our staff and students to ensure a positive...


  • Sheffield, Sheffield, United Kingdom The Sheffield College Full time

    About the RoleWe are seeking a highly skilled Customer Service Advisor to join our team at The Sheffield College. As a key member of our staff, you will play a pivotal role in delivering exceptional customer service to our students and staff.Your primary responsibility will be to provide guidance, support, and information to our students, ensuring they have...


  • Sheffield, Sheffield, United Kingdom United Living Group Full time

    Key ResponsibilitiesEngage with residents through various channels, including newsletters, meetings, visits, and open days.Communicate works processes and updates to residents, ensuring they are informed and aware of progress.Coordinate the handover of keys to site teams and provide exceptional customer aftercare, ensuring works are completed...


  • Sheffield, Sheffield, United Kingdom The Sheffield College Full time

    About the RoleWe are seeking a highly skilled and dedicated Customer Service Advisor to join our team at The Sheffield College. As a key member of our staff, you will play a pivotal role in delivering exceptional customer service to our students and staff.Key ResponsibilitiesBuild strong relationships with our staff and students to ensure a positive learning...


  • Sheffield, Sheffield, United Kingdom Barratt Developments Full time

    We are seeking a highly skilled Customer Care Liaison to join our team at Barratt Developments. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service and ensuring that our home buyers receive the highest level of care following their home buying experience.As a Customer Service Coordinator, you will be...


  • Sheffield, Sheffield, United Kingdom Fortem Cares Full time

    The RoleWe are seeking an experienced Resident Liaison Officer to join Fortem Cares, based in Rotherham with travel across the surrounding area. The successful candidate will work on a full-time basis, delivering and improving the level of customer and client satisfaction across the business.The ProjectKey duties and responsibilities:Work closely and liaise...


  • Sheffield, Sheffield, United Kingdom Marston Holdings Full time

    About This OpportunityWe are recruiting for a Customer Relations Advisor within our team. This role is perfect for someone who enjoys developing strong relationships with internal and external customers. As a Customer Relations Advisor, you will be responsible for engaging with customers, supporting field collection agents, and ensuring the system is updated...


  • Sheffield, Sheffield, United Kingdom Sheffield City Council Full time

    We are looking for a highly motivated Strategic Community Liaison Specialist to join our team based in Family Hubs. The successful candidate will work alongside the Partnership Manager to forge new ways of working and adapt to change, contributing to the Early Help system.The role involves building strong relationships with diverse partners across Sheffield,...


  • Sheffield, Sheffield, United Kingdom The Sherwin-Williams Company Full time

    Customer Service SpecialistAs a Customer Service Specialist for our Automotive Customer Service team, you will be based at our Chapeltown, Sheffield (UK) site. In this role, you will provide a variety of customer service support to internal and external customers, including solving problems, researching complex information, and building customer...


  • Sheffield, Sheffield, United Kingdom The Sherwin-Williams Company Full time

    Customer Service SpecialistAs a Customer Service Specialist for our Automotive Customer Service team, you will be based at our Chapeltown, Sheffield (UK) site. In this role, you will provide a variety of customer service support to internal and external customers, including solving problems, researching complex information, and building customer...


  • Sheffield, Sheffield, United Kingdom Sopra Banking Software Full time

    Job Title: Service Desk Support SpecialistJob Summary: We are seeking a highly skilled Service Desk Support Specialist to join our team at Sopra Banking Software. As a Service Desk Support Specialist, you will be responsible for providing exceptional customer service and technical support to our internal and external customers.Main Responsibilities:Receive,...


  • Sheffield, Sheffield, United Kingdom The Sherwin-Williams Company Full time

    As a Customer Service Representative for The Sherwin-Williams Company, you will be based from our UK site. In this role, you will be providing a variety of customer service support to internal and external customers, including solving problems, researching complex information, and building customer relationships. This role requires Spanish speaking language...


  • Sheffield, Sheffield, United Kingdom Sheffield City Council Full time

    Customer Service Team LeadWe are seeking a skilled Customer Service Team Lead to join our team at Sheffield City Council. As a key member of our Contact Centre, you will be responsible for providing exceptional customer service and supporting our team of Customer Service Advisors.Key Responsibilities:Respond to customer enquiries by telephone, post, and...


  • Sheffield, Sheffield, United Kingdom Sheffield City Council Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Service Advisor to join our team at Sheffield City Council.Key ResponsibilitiesProvide exceptional customer service via telephone, post, and electronic communications.Offer in-depth support and training to Customer Service Advisors.Support Team Leaders and Coach, mentor, and...


  • Sheffield, Sheffield, United Kingdom Taco Family of Companies Full time

    Job SummaryWe are seeking a highly skilled Client Liaison Administrator to join our team at Taco Family of Companies. As a Client Liaison Administrator, you will be responsible for providing exceptional customer service and promoting our products and services across the business.Main Responsibilities:Handle inbound calls and emails related to billing queries...


  • Sheffield, Sheffield, United Kingdom VIP Tires & Service Full time

    At VIP Tires & Service, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our operations department, you will be responsible for providing exceptional customer support via various channels, including email, phone, and webchat.Key Responsibilities:Effectively handle, manage, resolve, and log customer contacts...


  • Sheffield, Sheffield, United Kingdom Sopra Banking Software Full time

    Job Title: Service Desk Support SpecialistJob Summary: We are seeking a highly skilled Service Desk Support Specialist to join our team at Sopra Banking Software. As a Service Desk Support Specialist, you will be responsible for providing exceptional customer service and technical support to our internal and external customers.Main Responsibilities:Receive,...