Spa Therapist

4 days ago

Oswestry, Shropshire, United Kingdom LQ Resorts Full time
Job Opportunity: Spa Therapist

We are seeking a highly skilled and dedicated Spa Therapist to join our team at LQ Resorts. As a key member of our spa team, you will be responsible for delivering exceptional spa treatments to our guests, promoting our retail products, and providing outstanding customer service.

Key Responsibilities:

  • Provide in-depth knowledge and advice on spa procedures and products to guests.
  • Stay up-to-date with current spa promotional offers and ensure seamless execution.
  • Focus on delivering exceptional service, upselling treatments, and promoting retail products to enhance the guest experience.
  • Conduct thorough assessments of guests' requirements and suitability for treatments and products.
  • Deliver all treatments to the highest professional standard, ensuring a safe and enjoyable experience for guests.
  • Maintain a clean and tidy spa environment, ensuring treatment rooms are fully stocked with required products and items.
  • Meet or exceed product sales targets set by the Spa Manager.
  • Perform reception duties in the spa and occasionally in the leisure club, including cash handling.
  • Adhere to high standards of hygiene and maintain a tidy work area at all times.
  • Attend staff meetings, training sessions, and promotional events as required.
  • Present a high standard of personal appearance and presentation at all times.
  • Comply with all legal requirements regarding health and safety, COSSH, and manual handling.
  • Report maintenance issues within the spa to the Spa Manager.

Requirements:

  • NVQ Level 2 Beauty Therapy or equivalent qualification.
  • Knowledge of spa products and procedures, including Elemis products.
  • Excellent communication and sales skills, with the ability to provide clear instruction and advice to guests.
  • Strong attention to detail, with the ability to work accurately and efficiently in a fast-paced environment.
  • Ability to work under pressure, with a flexible approach to work and a willingness to undertake further training.
  • Polite, informative, and respectful demeanor, with a high standard of personal appearance.
  • Ability to thrive in a customer-facing role, with a passion for delivering exceptional customer service.

Benefits:

  • Discounts across all LQ Resorts, including family and friends.
  • Free onsite parking.
  • Progression and career development opportunities.
  • Pension scheme.
  • Free staff meals.
  • Free gym membership.
  • Access to wellness programs.
  • Share of resort's service charges on a monthly basis.
  • Extra days' holiday after two years.

About LQ Resorts:

LQ Resorts is a family-run collection of quality destination-led hotel resorts. Our company values include a passion for hospitality, a commitment to delivering exceptional services and facilities, and a focus on creating long-term relationships with our guests.

We are committed to supporting our team's physical and mental health, delivering employee recognition programs, and creating an environment that supports skill development, knowledge, qualifications, and career progression.

Join us at LQ Resorts and become part of a dynamic team that is dedicated to delivering exceptional experiences for our guests.

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