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Spa Host

2 months ago

Oswestry, Shropshire, United Kingdom LQ Resorts Full time
Job Summary

We are seeking a highly skilled and enthusiastic Spa Host to join our team at LQ Resorts. As a Spa Host, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable and relaxing experience in our luxurious spa facilities.

Key Responsibilities
  • Meet and greet guests, ensuring their needs are catered for throughout their stay
  • Accurately complete reception and booking documentation, and operate spa computer systems with competence
  • Take reservations and enter bookings on the system
  • Follow procedures for cashing up and banking
  • Maintain, develop, and monitor the client database
  • Answer phones in a timely, efficient, and friendly manner
  • Ensure all check-in and out procedures are followed for all spa guests, and provide full orientation of the facilities
  • Provide refreshments to all guests throughout their time in the spa
  • Provide and maintain first-class customer service
  • Maintain exemplary standards of personal appearance and uniform
  • Prepare and deliver non-therapist treatments
  • Maintain immaculate presentation and cleanliness of all public spaces
  • Be proactive with retail sales and upsell products and treatments
  • Demonstrate exceptional product and service knowledge
  • Maintain adequate provision of towels, robes, and slippers in the spa changing facilities, and ensure all used item bins are emptied regularly
  • Ensure all customer feedback is directed to the appropriate person for resolution
  • Take payments for any retail products and refreshments bought by guests
  • Follow all company policies and procedures outlined in the Employee Handbook, including any department-specific procedures
  • Be aware of and follow all Health and Safety procedures at all times
Requirements
  • Excellent time management with great attention to detail and highly organized
  • Excellent communication skills, both face-to-face and over the phone
  • Reliable and able to work under pressure and follow instruction
  • Flexible approach to work
  • Thrives on providing excellent customer service
  • Polite, welcoming, and informative
  • Confident and approachable with a high standard of personal appearance
  • Respectful and helpful
  • Calm and resilient
  • Takes pride in work
Benefits
  • Discounts across the resort, including family and friends
  • Free onsite parking
  • Free staff meal while on shift
  • Uniform provided (if required for role)
  • Progression and career development opportunities
  • Pension Scheme
  • Free use of gym and pool
  • Access to wellness programs
  • Share of resort service charges on a monthly basis
  • Extra day holiday after 2 years