Spa Host

Primary Job Purpose:

An exciting opportunity has arisen for a Spa Host to join our Spa Team.  The successful applicant will support the needs of our guests and assist with providing a first-class experience in our luxurious facilities and ensure guests feel welcome and relaxed throughout their stay.

About The Role

Roles and Responsibilities:

• You will meet and greet our spa guests and ensure their needs are catered for from moment they arrive to the moment they leave. 

• Accurately complete all reception and booking documentation and operate the spa computer systems competently.

• Take reservations and enter bookings on the system

• Follow procedures for cashing up and banking

• Maintain, develop and monitor the client database

• Ensure phones are answered in a timely, efficient and friendly manner.

• Ensure all check-in and out procedures are followed for all spa guests and provide them with full orientation of the facilities.

• Provide refreshments to all guests throughout their time in the Spa.

• Provide and maintain first class customer service.

• Maintain exemplary standard of personal appearance and uniform standards at all times.

• Prepare and deliver non-therapist treatments.

• Maintain immaculate presentation and cleanliness of all public spaces.

• Be pro-active with retail sales and upsell products and treatments.

• Demonstrate exceptional product and service knowledge.

• Maintain adequate provision of towels, robes and slippers, within the spa changing facilities and all used item bins are emptied regularly

• Ensure all customer feedback is directed to the appropriate person for resolution.

• Take payments for any retail products and refreshments bought by guests.

• Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures.

• Be aware of and follow all Health and Safety procedures all times.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Keys Skills:

Essential

• Excellent time management with great attention to detail and highly organised

• Excellent communication both face to face and over the phone

• Reliable and able to work under pressure and follow instruction

• Flexible approach to work

• Thrives on providing excellent Customer Service.

• Polite, welcoming and informative

• Confident and approachable with high standard of personal appearance

• Respectful and helpful

• Calm and resilient 

• Takes pride in work

Desirable

• Thrives on routine daily tasks

• Able to up-sell customers to other products and services

• Experience of selling products and services 

• Experience of working in a Spa or hospitality industry

All staff Key Performance Measures 

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.

• To focus on the guest experience at all times and continually strive to delight time after time

• To see each guest as part of a long-term relationship not a onetime event

• To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.

• To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with

• To encourage our team to contribute to excellent working conditions for all

• To gain a reputation for delivering financial performance and being consumed and enthralled about business. 

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

• Discounts across the resort, including family and friends

• Free onsite parking

• Free staff meal whilst on shift

• Uniform provided (if required for role)

• Progression and career development opportunities.

• Pension Scheme

• Free use of gym and pool

• Access to wellness programmes

• Share of resort service charges on a monthly basis

• Extra day holiday after 2 years

Skills Needed

About The Company

About Us

Langstone Quays Resort sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the Hampshire coastline.

Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces

Lion Quays Resort sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the Shropshire countryside.

Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

Ufford Park Resort is nestled in the beautiful and historic parkland, on the heritage Suffolk Coast

Ufford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk’s only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

Company Culture

Why LQ Resorts ?

Our Company

LQ is a family run, collection of quality destination led Hotel Resorts.

Its family ethos, values and vision are well known to those who choose to spend their quality time with us.

LQ Resorts work incredibly hard to put the guest experience at the heart of all it does and to develop long term relationships with our guests and never seeing them as a one- time event.

A passion for hospitality is supported by the obsession with developing the very best services and facilities for our guests, delivered by an enthusiastic, enthralled team within an open, honest and supportive culture, working together to create excellence.

Our Values

• To see each guest as part of a long-term relationship, not just a onetime event To focus on the guest experience at all times and continually strive to delight time after time

• To create a team that is enthusiastic, consistent and committed in a workplace that encourages an open, honest supportive culture, by working together to create excellence.

• To create an organise with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.

• To encourage our team to contribute to excellent working conditions

Our Employees

Are a vital part of LQ Resorts .

• Supporting our team’s physical and mental health Providing free gym membership

• Delivering employee recognition programmes to reward hard work and effort.

• Creating an environment that supports the development of skills, knowledge, qualifications and career progression

• Discounts across all Resorts, to encourage leisure time

Desired Criteria

• Knowledge of Elemis Products
• Knowledge of Ez-Runner
• Thrives on routine daily tasks
• Experience of Selling
• Experience of working in a Spa or hospitality industry

Required Criteria

• Willingness to undertake further training.
• Excellent time management
• Great attention to detail
• Excellent communication and sales skills
• Reliable and able to work under pressure.
• Flexible approach to work
• Thrives on providing excellent Customer Service.
• In-depth knowledge of spa products and procedures and their effects
• Experience of selling and promoting products to customer
• Polite and informative
• High standard of personal appearance
• Respectful, Helpful Calm and engaging
• Takes pride in role
• GCSE English and Maths grade 4/C or above
• Microsoft Office suite, Beginner Level

Closing DateSaturday 23rd November, 2024