Spa Host

**Primary Job Purpose**:
An exciting opportunity has arisen for a Spa Host to join our Spa Team. The successful applicant will support the needs of our guests and assist with providing a first-class experience in our luxurious facilities and ensure guests feel welcome and relaxed throughout their stay.

**About The Role**

**Roles and Responsibilities**:

- You will meet and greet our spa guests and ensure their needs are catered for from moment they arrive to the moment they leave.
- Accurately complete all reception and booking documentation and operate the spa computer systems competently.
- ** Take reservations and enter bookings on the system**:

- ** Follow procedures for cashing up and banking**:

- ** Maintain, develop and monitor the client database**:

- Ensure phones are answered in a timely, efficient and friendly manner.
- Ensure all check-in and out procedures are followed for all spa guests and provide them with full orientation of the facilities.
- Provide refreshments to all guests throughout their time in the Spa.
- Provide and maintain first class customer service.
- Maintain exemplary standard of personal appearance and uniform standards at all times.
- Prepare and deliver non-therapist treatments.
- Maintain immaculate presentation and cleanliness of all public spaces.
- Be pro-active with retail sales and upsell products and treatments.
- Demonstrate exceptional product and service knowledge.
- Maintain adequate provision of towels, robes and slippers, within the spa changing facilities and all used item bins are emptied regularly
- ** Ensure all customer feedback is directed to the appropriate person for resolution.**:

- Take payments for any retail products and refreshments bought by guests.
- ** Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures.**:

- ** Be aware of and follow all Health and Safety procedures all times.**

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

**Keys Skills**:
Essential
- Excellent time management with great attention to detail and highly organised
- Excellent communication both face to face and over the phone
- Reliable and able to work under pressure and follow instruction
- Flexible approach to work
- Thrives on providing excellent Customer Service.
- Polite, welcoming and informative
- Confident and approachable with high standard of personal appearance
- Respectful and helpful
- Calm and resilient
- Takes pride in work

Desirable
- Thrives on routine daily tasks
- ** Able to up-sell customers to other products and services**:

- Experience of selling products and services
- Experience of working in a Spa or hospitality industry

**All staff Key Performance Measures**

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.
- To focus on the guest experience at all times and continually strive to delight time after time
- To see each guest as part of a long-term relationship not a onetime event
- To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
- To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
- To encourage our team to contribute to excellent working conditions for all
- To gain a reputation for delivering financial performance and being consumed and enthralled about business.

**Benefits**

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

- Discounts across the resort, including family and friends
- Free onsite parking
- Free staff meal whilst on shift
- Uniform provided (if required for role)
- Progression and career development opportunities.
- Pension Scheme
- Free use of gym and pool
- Access to wellness programmes
- Share of resort service charges on a monthly basis
- Extra day holiday after 2 years

**Required Criteria**
- Willingness to undertake further training.
- Excellent time management
- Great attention to detail
- Excellent communication and sales skills
- Reliable and able to work under pressure.
- Flexible approach to work
- Thrives on providing excellent Customer Service.
- In-depth knowledge of spa products and procedures and their effects
- Experience of selling and promoting products to customer
- Polite and informative
- High standard of personal appearance
- Respectful, Helpful Calm and engaging
- Takes pride in role
- GCSE English and Maths grade 4/C or above
- Microsoft Office suite, Beginner Level

**Desired Criteria**
- Knowledge of Elemis Products
- Knowledge of Ez-Runner
- Thrives on routine daily tasks
- Experience of Selling
- Experience of wo