Sales Associates

Job Title: Sales Associates 

Department: Sales Office

Reporting To: Group Revenue Manager

Primary Job Purpose:

An exciting opportunity has arisen for a Sales Associates to join our team.  The successful applicant will assist in maintaining the high level of service we strive for.  This a busy and rewarding role, and would suit a personable and well-organized individual who is passionate about customer service and committed to supporting the needs of our guests and clients in order to provide the best guest experience.

About The Role

Roles and Responsibilities:

• To answer all incoming calls consistently and in a friendly and efficient manner

• To maintain up-to-date knowledge of the resorts, services, products, and events

• To take reservations and enter bookings into the system accurately

• Maximise selling opportunities by adding value at every opportunity

• Achieve upsell targets

• To ensure that reservation checks are completed daily

• Maintain, develop, and monitor the client database

• Maintain a high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times

• Follow all company policies and procedures outlined in the Employee Handbook including any department-specific procedures

• Be aware of and follow all Health and Safety procedures 

• Attend training sessions when requested

• Have knowledge of the spa packages and treatments

• Manage the white space available

• Work with the receptionists on advising availability and offers to fill the gaps

• Work with the spa manager and request therapists when needed 

• To be aware at all times of current business targets and to focus at all times on achieving these targets.

• Liaise with front desk staff to communicate the no-shows; late cancellations; overbookings, etc.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Key Skills:

• Ability to work to deadlines

• High standards of presentation, organization and cleanliness

• Great attention to detail

• Excellent written and verbal communication skills

• Efficient and confident with speaking over the phone.

• Flexible approach to work

• Multi-tasking and time-management skills, with the ability to prioritize tasks.

• Proficient in Microsoft Office suite.

All staff Key Performance Measures 

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the forefront of what they do, day to day.

• To focus on the guest experience at all times and continually strive to delight time after time

• To see each guest as part of a long-term relationship, not a one-time event

• To create a team that is enthusiastic, consistent, and committed in the workplace that encourages an open honest, and supportive culture, by working together to create excellence.

• To create an organization with high integrity, that recognizes potential and success, that both guests and employees want to be part of and associated with

• To encourage our team to contribute to excellent working conditions for all

• To gain a reputation for delivering financial performance and being consumed and enthralled about business. 

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunities to make a difference each day. In addition, you will receive:

• Discounts across the resort, including family and friends

• Progression and career development opportunities.

• Free staff meals

• Free gym membership

• Access to wellness programmes

• Share of Resort’s service charges on monthly basis

• Extra days holiday after 2 years

• Free onsite parking

• Pension Scheme

Skills Needed

About The Company

About Us

Langstone Quays Resort sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the Hampshire coastline.

Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces

Lion Quays Resort sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the Shropshire countryside.

Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

Ufford Park Resort is nestled in the beautiful and historic parkland, on the heritage Suffolk Coast

Ufford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk’s only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

Company Culture

Why LQ Resorts ?

Our Company

LQ is a family run, collection of quality destination led Hotel Resorts.

Its family ethos, values and vision are well known to those who choose to spend their quality time with us.

LQ Resorts work incredibly hard to put the guest experience at the heart of all it does and to develop long term relationships with our guests and never seeing them as a one- time event.

A passion for hospitality is supported by the obsession with developing the very best services and facilities for our guests, delivered by an enthusiastic, enthralled team within an open, honest and supportive culture, working together to create excellence.

Our Values

• To see each guest as part of a long-term relationship, not just a onetime event To focus on the guest experience at all times and continually strive to delight time after time

• To create a team that is enthusiastic, consistent and committed in a workplace that encourages an open, honest supportive culture, by working together to create excellence.

• To create an organise with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.

• To encourage our team to contribute to excellent working conditions

Our Employees

Are a vital part of LQ Resorts .

• Supporting our team’s physical and mental health Providing free gym membership

• Delivering employee recognition programmes to reward hard work and effort.

• Creating an environment that supports the development of skills, knowledge, qualifications and career progression

• Discounts across all Resorts, to encourage leisure time

Desired Criteria

• Willingness to undertake further training.
• Experience of working in public relations, preferably in the hospitality or travel industries
• Experience of using Res-Diary; Ez-runner; Rezlinx; Gifted

Required Criteria

• GCSE English grade C /4 or above
• GCSE Maths grade C/4 or above
• Experience working in sales
• Customer-service experience.
• Experience of dealing with Customer complaints

Closing DateFriday 30th August, 2024