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Job Title: Reservationist

Department: Reservations

Reporting to: Room Revenue Maanager

Full Time 40 hours per week

Rate £10.00 per hour

**Primary Job Purpose**:
An exciting opportunity has arisen for a Reservationist to join our team. The successful applicant will assist in maintaining the high level of service we strive for. This a busy and rewarding role, and would suit a personable and well organised individual who is passionate about customer service and committed to supporting the needs of our guests and clients in order to provide the best guest experience.

**Roles and Responsibilities**:

- To answer all incoming calls consistently and in a friendly and efficient manor
- To maintain up to date knowledge of the resorts, services, products and events
- To take reservations and enter bookings on to the system accurately
- Maximise selling opportunities by adding value at every opportunity
- To welcome all guest and visitors to the resort in a professional manner
- To ensure that reservations checks are completed daily
- Maintain, develop and monitor the client database
- Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times
- Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures
- Be aware of and follow all Health and Safety procedures
- **To be aware at all times of current business targets and to focus at all times on achieving these targets.**:

- **Liaise with front desk staff to communicate the no shows; late cancellations; overbookings, etc.**

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

**Key Skills**:

- Confident and approachable
- Excellent organisation and communication skills
- Friendly and informative
- Efficient and confident with speaking over the phone and working with computers
- Calm under pressure during busy periods
- Excellent sales and customer service skills with the ability to sell various guest experience packages
- Ability to use own initiative and problem solve
- Resilient and calm attitude when dealing with face-to-face complaints

**All staff Key Performance Measures**

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.
- To focus on the guest experience at all times and continually strive to delight time after time
- To see each guest as part of a long-term relationship not a onetime event
- To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
- To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
- To encourage our team to contribute to excellent working conditions for all
- To gain a reputation for delivering financial performance and being consumed and enthralled about business.

**Benefits**

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

- Discounts across the resort, including family and friends
- Free onsite parking
- Progression and career development opportunities.
- Pension Scheme
- Discounted food
- Goof included on sight
- Free gym membership
- Access to wellness programmes

**Job Types**: Full-time, Permanent

**Salary**: Up to £10.00 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Wellness programme

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Oswestry: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location