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Bank Administration Assistant

2 months ago

Lichfield, Staffordshire, United Kingdom Midlands Partnership NHS Foundation Trust Full time
About the Role

We are seeking a highly organized and communicative Administrative Assistant to join our team at Midlands Partnership NHS Foundation Trust. As a Bank Administration Assistant, you will provide administrative support to our healthcare teams, working on a flexible schedule to meet the needs of our patients and staff.

Key Responsibilities
  • Provide administrative support to healthcare teams, including answering phone calls, responding to emails, and maintaining accurate records.
  • Communicate effectively with patients, relatives, and carers, using clear and concise language to convey important information.
  • Work collaboratively with colleagues to provide high-quality referral services and cover for staff absences.
  • Manage appointments, cancellations, and rearrangements using our referral system.
  • Process letters and maintain accurate records of patient information.
  • Provide support and advice to clinical and other staff within the department.
  • Manage the day-to-day running of clinics, ensuring they are used to capacity.
Person Specification
  • Good standard of education
  • Previous experience of office and administration procedures
  • Good interpersonal skills and ability to communicate verbally
  • Demonstrate an understanding of confidentiality issues regarding patients, staff, and sensitive Trust matters
What We Offer

As a Bank Administration Assistant with Midlands Partnership NHS Foundation Trust, you will have the opportunity to work in a dynamic and supportive environment, providing administrative support to our healthcare teams. You will have access to a range of training and development opportunities to help you grow and succeed in your role.