Administrative Support Assistant
4 weeks ago
About the Role
We are seeking a skilled and caring individual to provide administrative support to our team. As a Bank Shift Support Worker, you will play a vital role in supporting the local health and care community.
Main Responsibilities
- Provide administrative support to our team, including answering telephone enquiries and responding to emails.
- Work as part of a team to provide high-quality referral services and provide cover when needed during times of staff absence or annual leave.
- Provide an effective and efficient customer-friendly service to patients, their families, and carers.
- Appoint, cancel, and rearrange appointments as required using the Referral system.
- Work process letters as appropriate in relation to booking.
- Provide support and advice, maintain channels of communication, and links with clinical and other staff within the department.
- Manage the day-to-day running of clinics, ensuring they are used to capacity.
Requirements
- Good standard of education.
- Previous experience of office and administration procedures.
- Good interpersonal skills and ability to communicate verbally.
- Demonstrate an understanding of confidentiality issues regarding patients, staff, and sensitive Trust matters.
About Us
We work in partnership with NHS Trusts and care organisations across Staffordshire and Stoke-on-Trent, finding the right people for the right job roles in response to local needs. You'll be joining a hub of like-minded people ready to help and support the local health and care economy.
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