Partner Support Team Lead
2 weeks ago
We are seeking an experienced and skilled Partner Support Team Lead to join our Virtual Office Team at Onecom. As a key member of our team, you will be responsible for leading a team of Partner Support Advisors and providing exceptional service to our Partners.
Key Responsibilities- Lead a team of Partner Support Advisors and provide guidance and support to ensure excellent service delivery.
- Manage service delivery, repair, and requests for information and queries from Partners.
- Collaborate with suppliers, service teams, and supplier service and account managers to ensure seamless service delivery.
- Assist in the recruitment and training of Partner Support Advisors.
- Perform line management duties, including developing and motivating the Partner Support Advisors.
- Work closely with the Partner Operations Manager to develop and implement team strategies and objectives.
- Provide feedback on performance, business improvement, and management information.
- Advise on the implementation of new processes and procedures within the team.
- Identify and implement solutions to progress the department.
- Act as a point of escalation for customer contact.
- Assist with internal projects.
- Complete performance appraisals and monthly 121s with direct reports.
- Agile working: enabling our people to work where they work best.
- Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year.
- Birthday Break: a day off for your birthday, during your birthday month.
- MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks.
- Electric Car Scheme: purchase a brand-new electric car through our EV Scheme.
- Wellbeing: discounted gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, free breakfast & fresh fruit in our offices, eye-care vouchers, financial wellbeing support.
- Pension: 9% combined pension contribution.
- Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support.
- Parental Leave: enhanced parental leave policy (based on length of service).
- Rewards: quarterly employee reward programme and annual awards.
- Discounts: discounts on tech.
- Referral Incentive: a bonus for each successful friend or family member you refer.
- Socials: all-expenses paid company events and parties.
- Foundation: paid time off to support your chosen charity initiatives and events for our Charity partners.
- Academy: limitless professional development with access to our in-house training academy.
-
Partner Support Manager
1 month ago
Brockworth, Gloucestershire, United Kingdom Onecom Full time £30,000Position: Partner Support Manager Salary: £30,000 per annum Working Hours: Monday - Friday 9:00 - 17:30 The Partner Support Manager will be responsible for overseeing a team of Partner Support Advisors, ensuring exceptional service delivery to Onecom's Partners. This role involves assisting with the provision and maintenance of the offered Products and...
-
Partner Support Specialist
2 weeks ago
Brockworth, Gloucestershire, United Kingdom Onecom Full timeAbout OnecomOnecom is a leading provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally.We've built an award-winning team of 650+ ambitious, inspiring and innovative individuals.We're driven by our pride in our brand and our...
-
Partner Support Specialist
2 weeks ago
Brockworth, Gloucestershire, United Kingdom Onecom Full timeAbout OnecomOnecom is a leading provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally.We've built an award-winning team of 650+ ambitious, inspiring and innovative individuals.We're driven by our pride in our brand and our...
-
Telecoms Support Team Supervisor
2 weeks ago
Brockworth, Gloucestershire, United Kingdom Onecom Full timeAbout the RoleWe are seeking an experienced Partner Support Team Lead to join our team at Onecom. As a key member of our customer service team, you will be responsible for leading a team of Partner Support Advisors and providing exceptional service to our Partners.Key ResponsibilitiesTeam Leadership: Lead a team of Partner Support Advisors and provide...
-
Telecoms Support Team Supervisor
2 weeks ago
Brockworth, Gloucestershire, United Kingdom Onecom Full timeAbout the RoleWe are seeking an experienced Partner Support Team Lead to join our team at Onecom. As a key member of our customer service team, you will be responsible for leading a team of Partner Support Advisors and providing exceptional service to our Partners.Key ResponsibilitiesTeam Leadership: Lead a team of Partner Support Advisors and provide...
-
Partner Relations Specialist
1 month ago
Brockworth, Gloucestershire, United Kingdom Onecom Full time £25,100Position Title: Partner Relations Specialist Location: Brockworth - Hybrid working available post-training Compensation: £25,100 per annum Working Hours: Monday to Friday, 9:00 AM - 5:30 PM About Onecom: Onecom Partners, a segment of the Onecom group, stands as a premier provider of Communication Technology within the telecommunications channel sector....
-
Partner Operations Specialist
1 month ago
Brockworth, Gloucestershire, United Kingdom Onecom Full time £25,100Position: Partner Operations Specialist Brockworth - Hybrid working available post-training Working Hours: Monday to Friday, 9:00 AM - 5:30 PM About Our Company: Onecom Partners, a segment of the Onecom group, stands as a premier provider of Communication Technology within the telecommunications sector. Our team comprises award-winning, motivated, and...
-
Front of House Team Lead
2 weeks ago
Brockworth, Gloucestershire, United Kingdom whitbread Full timeRestaurant Supervisor OpportunityWe are seeking a skilled Restaurant Supervisor to join our team at Whittle Inn Brewers Fayre. As a Restaurant Supervisor, you will play a vital role in ensuring exceptional customer service and leading your team to achieve outstanding results.Key Responsibilities:Lead and manage your team to deliver exceptional customer...
-
Front of House Team Lead
2 weeks ago
Brockworth, Gloucestershire, United Kingdom whitbread Full timeRestaurant Supervisor OpportunityWe are seeking a skilled Restaurant Supervisor to join our team at Whittle Inn Brewers Fayre. As a Restaurant Supervisor, you will play a vital role in ensuring exceptional customer service and leading your team to achieve outstanding results.Key Responsibilities:Lead and manage your team to deliver exceptional customer...
-
Kitchen Team Member
2 weeks ago
Brockworth, Gloucestershire, United Kingdom Bartlett Mitchell Full timeAbout the Role:We are seeking a highly motivated and organized individual to join our team as a Kitchen Porter. As a key member of our kitchen team, you will play a vital role in ensuring the smooth operation of our kitchen.Key Responsibilities:Assist with food preparation and storageEnsure the kitchen is kept clean and hygienic at all timesSupport the...
-
Kitchen Team Member
2 weeks ago
Brockworth, Gloucestershire, United Kingdom Bartlett Mitchell Full timeAbout the Role:We are seeking a highly motivated and organized individual to join our team as a Kitchen Porter. As a key member of our kitchen team, you will play a vital role in ensuring the smooth operation of our kitchen.Key Responsibilities:Assist with food preparation and storageEnsure the kitchen is kept clean and hygienic at all timesSupport the...
-
Food and Beverage Team Leader
3 hours ago
Brockworth, Gloucestershire, United Kingdom Delta by Marriott Cheltenham Chase Full timeUnlock Your Potential as a Food and Beverage SupervisorWe are seeking a skilled and motivated Food and Beverage Supervisor to join our team at Delta by Marriott Cheltenham Chase. As a key member of our hospitality team, you will be responsible for leading and supervising a team of food and beverage staff to deliver exceptional guest experiences.Key...
-
Customer Success Advocate
2 weeks ago
Brockworth, Gloucestershire, United Kingdom Onecom Full timeAbout OnecomOnecom is a leading provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally.We've built an award-winning team of 650+ ambitious, inspiring and innovative individuals.We're driven by our pride in our brand and our...
-
Customer Success Advocate
2 weeks ago
Brockworth, Gloucestershire, United Kingdom Onecom Full timeAbout OnecomOnecom is a leading provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally.We've built an award-winning team of 650+ ambitious, inspiring and innovative individuals.We're driven by our pride in our brand and our...
-
Catering Support Staff
2 weeks ago
Brockworth, Gloucestershire, United Kingdom Bartlett Mitchell Full timeAbout the Role:We are seeking a highly motivated and organized individual to join our team as a Kitchen Porter. As a key member of our kitchen team, you will play a vital role in ensuring the smooth operation of our kitchen.Key Responsibilities:Assist with food preparation and storageMaintain a clean and hygienic kitchen environmentSupport the kitchen team...
-
Catering Support Staff
2 weeks ago
Brockworth, Gloucestershire, United Kingdom Bartlett Mitchell Full timeAbout the Role:We are seeking a highly motivated and organized individual to join our team as a Kitchen Porter. As a key member of our kitchen team, you will play a vital role in ensuring the smooth operation of our kitchen.Key Responsibilities:Assist with food preparation and storageMaintain a clean and hygienic kitchen environmentSupport the kitchen team...
-
Technical Account Manager
2 weeks ago
Brockworth, Gloucestershire, United Kingdom Onecom Full timeAbout OnecomOnecom is a leading provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally.We've built an award-winning team of 650+ ambitious, inspiring and innovative individuals.We're driven by our pride in our brand and our...
-
Technical Account Manager
2 weeks ago
Brockworth, Gloucestershire, United Kingdom Onecom Full timeAbout OnecomOnecom is a leading provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally.We've built an award-winning team of 650+ ambitious, inspiring and innovative individuals.We're driven by our pride in our brand and our...
-
Restaurant Team Leader
2 weeks ago
Brockworth, Gloucestershire, United Kingdom whitbread Full timeRestaurant Supervisor RoleWe're currently recruiting for a Restaurant Supervisor to join our team at Whittle Inn Brewers Fayre. As a Restaurant Supervisor, you'll be the vital link between the kitchen and our Front of House team, ensuring seamless service delivery and exceptional customer experiences.Key Responsibilities:Lead and manage your team to deliver...
-
Restaurant Team Leader
2 weeks ago
Brockworth, Gloucestershire, United Kingdom whitbread Full timeRestaurant Supervisor RoleWe're currently recruiting for a Restaurant Supervisor to join our team at Whittle Inn Brewers Fayre. As a Restaurant Supervisor, you'll be the vital link between the kitchen and our Front of House team, ensuring seamless service delivery and exceptional customer experiences.Key Responsibilities:Lead and manage your team to deliver...