Learning and Development Manager

2 weeks ago

Birmingham, Birmingham, United Kingdom Gambling Commission Full time

About Us

The Gambling Commission is dedicated to safeguarding the public from any negative impacts associated with gambling. We achieve this by preventing criminal activity, protecting children and vulnerable individuals, and ensuring that the commercial gambling industry operates fairly and transparently.

We collaborate with various stakeholders, including the legal system, public health organizations, community groups, and the industry itself, to develop effective strategies for safeguarding the interests of as many people as possible.

Role Overview

As a Learning and Development Manager, you will play a crucial role in shaping the professional development of our workforce. You will design, deliver, and evaluate training programs that enhance employee skills, knowledge, and performance.

Key Responsibilities

  • Develop and implement comprehensive learning strategies aligned with organizational goals and objectives.
  • Design and deliver engaging training programs across a range of topics, including regulatory compliance, customer service, and leadership development.
  • Assess training needs through surveys, interviews, and performance evaluations.
  • Evaluate the effectiveness of training programs and make recommendations for improvement.
  • Stay abreast of industry best practices and emerging trends in learning and development.

Essential Skills and Experience

  • Proven experience in designing, delivering, and evaluating training programs.
  • Strong understanding of adult learning principles and methodologies.
  • Excellent communication, presentation, and interpersonal skills.
  • Experience with apprenticeship levy management.
  • Demonstrated ability to lead and implement change initiatives.
  • Exceptional relationship management, influencing, facilitation, and presentation skills.

Desirable Skills and Experience

  • Experience in the public sector or within a regulatory environment.
  • MCIPD qualification or equivalent relevant experience.
  • Recognised coaching qualification (Level 5 or above).

Our Ways of Working

  • Outcome-focused: We prioritize consumer needs and take responsibility for driving progress. Collaboration is key to achieving results.
  • Reaching for ways to improve: We encourage feedback, ideas, and continuous improvement. We celebrate successes and learn from challenges.
  • Respectful: We value every colleague's contribution, provide constructive feedback, and foster a culture of open challenge.
  • Communicate well: We are clear, concise, and actively listen to ensure understanding. We explain decisions transparently.
  • Making this a great place to work: We support each other, maintain a positive attitude, and strive to create a rewarding work environment.

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