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Customer Service Representative
2 months ago
We are seeking a proactive and motivated individual to join our team as a Customer Service Advisor. This role involves acting as a point of contact for all customers, dealing with initial enquiries, and liaising with different teams internally and engineers out in the field to help problem solve on behalf of the customer.
Key Responsibilities:- Manage high levels of inbound and outbound calls
- Provide a high level of customer service at all times
- Manage administrative tasks to ensure the CRM is updated with the relevant information
- Take ownership of the customer query and see it through
- Confident in dealing with different customers over the phone
- Strong communication skills when liaising with other departments
- Ability to build relationships with other stakeholders and our technicians
- Computer literate
This is an exciting opportunity to join a rapidly growing national Fire Security business and work from our newly refurbished state-of-the-art Head Office in Chandlers Ford. If you are a motivated and proactive individual with a passion for delivering excellent customer service, we would love to hear from you.
