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Warranty Claims Processor

2 months ago

Croydon, Greater London, United Kingdom Reed Full time

Warranty Administrator

**Job Summary**

We are seeking a diligent Warranty Administrator to join our team at Reed. The ideal candidate will be responsible for processing warranty claims, ensuring compliance with warranty policies, and maintaining accurate documentation.

**Key Responsibilities**

* Process warranty claims with accuracy and ensure all documentation is complete and compliant.
* Review warranty policies and procedures regularly to ensure they meet industry standards and company requirements.
* Communicate effectively with customers, dealers, and manufacturers regarding the status and details of warranty claims.
* Coordinate with service technicians to gather all necessary information and documentation for processing warranty claims.
* Maintain organized warranty records and files for easy retrieval and reference.
* Assist in resolving any warranty disputes or issues that may arise, ensuring customer satisfaction and compliance with policies.

**Requirements**

* Previous experience in warranty administration or a related field is preferred.
* Strong attention to detail and excellent organizational skills.
* Exceptional communication and customer service skills.
* Proficiency in computer systems and software for data entry, record keeping, and documentation management.
* Ability to work independently and effectively prioritize tasks in a fast-paced environment.

**Benefits**

* Competitive salary range of £25K - £30K.
* Structured working hours from 08:00 to 17:30.
* Opportunity to work in a supportive and professional environment.
* Career progression opportunities within the company.

**About the Role**

This role requires a high level of accuracy and attention to detail, as well as excellent communication and organizational skills. The ideal candidate will be able to work independently and effectively prioritize tasks in a fast-paced environment.

**What We Offer**

We offer a competitive salary range of £25K - £30K, structured working hours from 08:00 to 17:30, and career progression opportunities within the company. If you are a motivated and detail-oriented individual with a passion for warranty administration, we encourage you to apply.