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Motor Claims Handler
7 months ago
Immediate start with an extremely progressive company
- Full training provided and supportive working culture
**About Our Client**:
My global are an amazing global business who have their head office based in Croydon and have a hugely supportive working culture in addition to continued career progression. They have great benefits and you will be working in a close knit team. They also have hybrid options available.
The main duties of the role will include:
- You will be working on behalf of some amazing vehicle manufacturers across the world from BMW through to Tesler
- Speaking to customers to support them through their warranty claim including processes documentation accordingly
- Make sure that an excellent standard of service is delivered at all times.
- Achieve team targets daily and record all customer information onto the system accurately.
- Identify and initiate potential recoveries from 3rd parties.
- Ensure that all product and technical knowledge is applied and you maintain your knowledge relating to the automotive brands you represent
- Share with your colleagues any product or technical developments and issues that you have been made aware of
- Handle all regulated complaints within the FCA complaint guidelines
**The Successful Applicant**:
Team player
Excellent customer service skills
Attention to detail
Relationship management skills
**What's on Offer**:
Supportive working culture
Career progression
Hybrid working
Excellent staff benefits
