Claims Handlers

3 days ago


Croydon, United Kingdom Floss Agency Full time

**Job Category**:
Financial, Legal & HR

**Job Title**:
Claims Handlers

**Job Reference**:
LH

**Job Location**:
Croydon

**Job Salary**:
£22,515 PLUS £1,500 Annual Bonus (paid quarterly)

**Job Type**:
Permanent

We are looking to recruit a number of claims handlers for a leading insurance provider & banking group on a full-time permanent basis.

You will be based in the busy company head office in central Croydon.
**Your main duties will be**:

- To provide a professional and proactive response in assessing claims in line with policy and procedure
- Handling all incoming and outgoing calls
- Handle First Notification of Loss (FNOL) calls, entering relevant claims details
- To monitor and manage claims ensuring all services are provided in a agreed timescales
- Assessing new claims in accordance with policy terms and conditions
- Identify and initiate any potential recoveries from 3rd parties
- Handle any complaints in line with FCA guidelines
**Skills / Experience**:

- Previous claims handling experience is essential
- Excellent customer service and problem-solving skills
- Strong attention to detail
- Good communication skills both verbally and written
**Hours of Work**:
35 hours per week - Monday to Friday

Shifts are between 0800 and 1800 on a rota basis 8-4 9-5 10-6

Excellent benefits.


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