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Events Operations Manager

2 months ago

Weybridge, Surrey, United Kingdom Reed Full time

Job Summary

We are seeking an experienced Events Operations Manager to join our team at Reed. As an Events Operations Manager, you will play a key role in supporting the Meeting, Events & Reservations Sales Manager to develop and drive the Meetings & Events & Room Reservation revenues.

Key Responsibilities

  • Support the Meeting, Events & Reservations Sales Manager to develop and drive the Meetings & Events & Room Reservation revenues.
  • Assist in managing the Meetings & Events Sales team & Reservation Team, promoting a highly motivational, target-driven culture within the department.
  • Work closely with the Director of Sales to drive all Meeting & Event and bedroom opportunity from both existing local clients and new organisations.
  • Actively take enquiries and secure residential and day delegate business, together with other events into the Hotel.
  • Have a good knowledge of all Hotel facilities, tariffs, and rates in order to sell them to their best advantage.
  • Conduct key sales show rounds (site visits) with maximum effectiveness.
  • Support management in ensuring the office environment and Team are both highly motivated for sales and target-driven.
  • Key focus on M & E conversion. Ensure all enquiries and correspondence for the M & E Team are dealt with efficiently as per hotel's procedures.
  • Contact key clients/enquiries personally to increase the conversion of business.
  • Attend and report in the weekly Sales Strategy meetings in the absence of management.
  • Support ensuring reports for sales strategy meeting are prepared.
  • Support management with preparing monthly reports for BRM pack as requested by Commercial Director.
  • Develop a good knowledge of the local area, local competitors, and regular clientele to enhance services provided to the guests.
  • Create the right customer care attitude towards all clients whilst maximising client satisfaction.
  • Support regular competitor analysis assessing rates, promotions, and refurbishments.
  • Support the ME&RSM to grow and maintain the Meetings & Events training & development strategy.
  • Support the ME&RSM ensuring the hotel strategies are rolled out to, and followed by, the M & E Team to maximise occupancy and rooms profitability for accommodation, meetings & events.
  • Support the ME&RSM ensuring all team members are cross-trained in both Event & Reservation call handling to maximise customer satisfaction.
  • Ensure all data is entered correctly for M & E enquiries, ensuring data integrity and accurate reporting.
  • Ensure relevant deposits are received and all event revenues are charged onto the correct accounts and all accounts are checked out accordingly.
  • Identify and pass on leads / information on new Companies to the Sales Manager/ Director of Sales.
  • Assist with Familiarisation Tours / Visits / Functions, hosting tables when appropriate.

Requirements

  • Strong motivational skills
  • Confident face-to-face sales
  • Working to sales targets
  • Organisation and time management skills
  • Strong communication skills – written and verbal
  • Ability to work to deadlines
  • Attention to detail
  • Understands strategy and driven towards maximising sales and meeting departmental budgets
  • Team player
  • Professional and committed
  • People management & training skills
  • Experience within the hospitality or events sector.