Practice Manager

3 days ago

Clapham Common, Greater London, United Kingdom Medivet Full time
Practice Manager Opportunity

We are seeking a highly skilled and experienced Practice Manager to join our team at Medivet. As a Practice Manager, you will play a pivotal role in shaping the success and growth of our clinics, ensuring exceptional care for our patients, clients, and colleagues.

Key Responsibilities:
  • Deliver exceptional client care, monitor client feedback, and implement actions to improve the practice.
  • Work closely with the Lead Vet and Regional Operations Director to maximize commercial performance, focusing on key performance indicators, including capacity and skills utilization, and managing costs.
  • Ensure regulatory, practice, and operational compliance, conducting audits, and sharing best practices within and across practices and the wider Medivet community.
  • Manage the planning and execution of practice rotas to ensure optimum service levels, maximizing utilization of clinical skills.
  • Set the team up for success through effective recruitment, induction, and ongoing communication and management, delivering colleague engagement and retention.
  • Promote the practice externally through local community events and other avenues.
Requirements:
  • Knowledge and understanding of practice environments, ideally gained in a Veterinary, GP, or Dental practice setting.
  • An understanding and appreciation of exceptional care and its impact on the client experience.
  • Understanding of the importance of regulation and effective processes for compliance.
  • Experience in driving strong commercial performance through effective financial management, marketing activity, and efficient ways of working.
  • Experience of resource planning.
  • Skilled in using coaching and influencing skills to get the best out of every colleague.
  • Proficiency with computer systems, experience of using Microsoft Office.
  • Good numeracy and analytical skills.
  • Experience of managing and leading a team.
About Us:

Medivet is a leading veterinary care provider, with practices across the UK and overseas. We're proud to support a large, connected, and growing community of colleagues who provide exceptional care that's always there. We believe every interaction matters and that we can make a real difference.

As a Practice Manager at Medivet, you'll be part of a forward-thinking and caring environment with the best equipment and treatment options available. You'll have the opportunity to make a positive impact on the lives of our patients, clients, and colleagues while promoting a happy work environment and ensuring the smooth, efficient running of our clinics.

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