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Practice Director

2 months ago

Clapham Common, Greater London, United Kingdom Medivet Full time

Job Summary:

We are seeking a highly skilled and experienced Practice Manager to join our team at Medivet. As a Practice Manager, you will play a pivotal role in shaping the success and growth of our clinics, overseeing the day-to-day operations, and leading a team of professionals.

About the Role:

  • Deliver exceptional client care, monitor client feedback, and follow up on actions to improve the practice.
  • Work closely with the Lead Vet and Regional Operations Director to maximise commercial performance, focusing on key performance indicators, including capacity and skills utilisation, and managing costs.
  • Observe the highest standards of regulatory, practice, and operational compliance, conducting audits, and sharing best practice within and across practices and the wider Medivet community.
  • Manage the planning and execution of the practice rotas to ensure optimum service levels, maximising utilisation of clinical skills.
  • Set the team up for success through effective recruitment and induction, ongoing communication, and management, delivering colleague engagement and retention.
  • Promote the practice externally through local community events and other avenues.

Requirements:

  • Knowledge and understanding of practice environments, ideally gained in a Veterinary, GP, or Dental practice setting.
  • An understanding and appreciation of exceptional care and how it improves the client experience.
  • Understanding of the importance of regulation and of managing/monitoring effective processes for compliance.
  • Experience in driving strong commercial performance through effective financial management, marketing activity, and efficient ways of working.
  • Experience of resource planning.
  • Experienced in using coaching and influencing skills to get the best out of every colleague.
  • Proficiency with computer systems, experience of using Microsoft Office.
  • Good numeracy and analytical skills.
  • Experience of managing and leading a team.

About Us:

Medivet is a leading veterinary care provider, with practices across the UK, including a number of 24-hour veterinary centres and referral centres. We're proud to support a large, connected, and growing community of colleagues who provide exceptional care that's always there. We truly believe every interaction we have matters, and we can make a real difference. This is as true for our colleagues as it is for our patients and clients.