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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor. As a key member of our sales team, you will be responsible for delivering exceptional customer service, providing expert advice on our products, and achieving daily sales targets.
Key Responsibilities- Deliver exceptional customer service, ensuring a positive and engaging experience for all customers
- Advise customers on shoe care and accessories, achieving daily sales targets and KPIs
- Be self-aware, taking responsibility for your own learning and development, and being a team player
- Support the maintenance of store standards, product placements, and stockroom
- A competitive hourly rate of £11.70, increasing to £12.05 after completing the required retail induction
- A generous staff discount scheme, with some benefits available to share with family and friends
- Holiday entitlement, increasing with service
- Company contribution pension
- Access to the Pavers Foundation, providing career pathways and employee-led grant applications
- Access to the Pavers Academy, offering online learning, face-to-face courses, and mentoring programs
- Wellbeing and financial support through RetailTRUST
Pavers Ltd is a successful and highly profitable family-run footwear retail business, with a robust presence across the UK and Ireland. We operate over 190 stores, including the renowned Jones Bootmaker and Herring Shoes brands, and are committed to doing the right thing by our people and the planet.
We remain committed to sustainability, having achieved Carbon Neutral status in 2021 and continuing to uphold this status annually. Through the Pavers Foundation, we have contributed over £2.2 million since 2018, supporting vital causes in health, education, and community sectors.
