Client Support Training Specialist

4 weeks ago


Coleshill, Warwickshire, United Kingdom Vistry Group PLC Full time

Exciting Opportunity: We are seeking a dedicated Client Support Training Specialist to join our team at Vistry Group PLC.

Role Overview: In this position, you will play a crucial role in addressing client inquiries received through various communication channels, including phone and email. You will coordinate with contractors to resolve any issues or defects that may arise in clients' new residences.

Key Responsibilities:

  • Deliver exceptional client service with understanding and empathy.
  • Issue directives to subcontractors and ensure timely resolution of issues.
  • Maintain our database system with up-to-date information.
  • Collaborate closely with the office manager to align our performance indicators with company standards.

What We Offer:

  • Competitive base salary and annual performance bonus.
  • Flexible working arrangements based on role requirements.
  • Generous annual leave entitlement, including bank holidays.
  • Private healthcare coverage.
  • Enhanced leave policies for maternity, paternity, and adoption.
  • Attractive contributory pension scheme.
  • Life insurance coverage equivalent to four times your annual salary.
  • Share incentive programs.

Qualifications:

  • Proficient in Microsoft Office Suite, including Excel and Outlook.
  • Strong ability to manage complaints and navigate challenging situations.
  • Excellent organizational and planning skills.
  • Experience in customer care within the residential construction sector.
  • Familiarity with building regulations and legal responsibilities.
  • Strong command of written English grammar.

Our Values: At Vistry Group PLC, we are committed to our core values of integrity, care, and quality. Our collaborative approach enables us to build sustainable communities where they are most needed. We take pride in fostering a culture of fairness and respect, prioritizing diversity and inclusion, and ensuring reasonable adjustments are made during the application process.



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