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Guest Services Porter

2 months ago

London, Greater London, United Kingdom Kimpton Hotels & Restaurants Full time
Guest Services Porter (Full-Time) - Edinburgh

We are seeking a dedicated and enthusiastic Luggage Porter/Door Person (Full-Time) to become a part of our team at Kimpton Charlotte Square Hotel, where you can express your individuality and create genuine connections with our guests.

At Kimpton Charlotte Square Hotel, we blend classic Edinburgh architecture with a contemporary ambiance, providing our guests with a luxurious and modern experience. From our inviting Garden area to the delectable offerings at BABA restaurant, and our state-of-the-art Spa, we ensure a comprehensive and delightful stay for all.

As a Luggage Porter/Door Person, your role will include:

  • Authenticity - We encourage you to bring your true self to work, showcasing your unique personality.
  • Leadership - We empower you to make decisions and use your creativity to foster heartfelt connections with our guests.
  • Impact - Your contributions matter, and we will equip you with the necessary tools to create memorable experiences for our guests every day.

What qualifications are needed for a Luggage Porter/Door Person? Your primary responsibilities will involve assisting guests upon their arrival, greeting them warmly, and ensuring a friendly atmosphere. You will also collaborate with the Concierge team to manage luggage transfers to rooms and communicate effectively with the Front Office team. Therefore, we are looking for candidates who possess:

  • Availability to work 40 hours per week across 5 shifts, including weekends and holidays.
  • A valid UK Driver's license is required for this position.
  • Previous experience as a Luggage Porter, Door Person, Receptionist, Concierge, or Guest Services Agent in a 4/5-star hotel is advantageous.
  • Strong organizational skills, with the ability to manage multiple requests and information simultaneously.
  • A commitment to achieving results, working collaboratively within the Kimpton family to deliver personalized experiences and genuine connections.
  • A warm, approachable demeanor, coupled with a proactive attitude and dedication to service.
  • A willingness to work as part of our team to uphold our service standards and delight our guests.

Becoming part of the Kimpton family means more than just providing excellent service; we have been recognized in Fortune's '100 Best Companies to Work For' seven times since 2009, reflecting our commitment to our employees. We offer:

  • Financial stability - Competitive hourly wage (24,960.00 per annum FTE), guaranteed hours, paid overtime, complimentary meals during shifts, paid holidays, subsidized travel support for unsocial hours, and enhanced sick pay. Tronc payments are made monthly for eligible roles.
  • Career development - Comprehensive training, opportunities for career advancement globally, and two paid volunteer days each year for a cause of your choice.
  • Employee benefits - Discounted room rates worldwide and reduced F&B prices while on employee rates (IHG operates over 6,000 hotels), plus generous friends and family rates. Access to discounts on supermarket shopping, experiences, and various retailers through our perks portal.
  • Wellbeing support - Generous maternity/paternity leave, subsidized childcare, 24/7 employee assistance programs, and access to mental health first-aiders.
  • Hotel-specific perks - Complimentary stay for you and a guest upon successful completion of probation, generous discounts at our F&B outlets, and spa and gym discounts at our property.

If you are someone who values authenticity and wishes to be part of a company that celebrates individuality, we encourage you to consider this opportunity.

Legal eligibility to work in the UK is required.

At IHG Hotels & Resorts, we are committed to being an equal opportunity employer. We believe that all our colleagues deserve equal treatment and opportunities for skill development and growth within our organization, providing equal employment opportunities to all applicants and colleagues regardless of race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status, or any other characteristic protected by law.

At IHG, we are dedicated to delivering True Hospitality for Good, ensuring our guests and colleagues feel welcomed, cared for, recognized, and respected, no matter where they are in the world. Join us in this journey of creating heartfelt human connections.