Patient Care Support Specialist
4 weeks ago
Position Overview
We are looking for a dedicated and enthusiastic Patient Care Support Specialist to join our diagnostic services team. The successful candidate will be required to work across various locations, demonstrating flexibility and a proactive attitude in delivering exceptional patient care and diagnostic services. Strong communication skills are essential, as the role involves close collaboration with Sonographers to assist patients during their appointments. Comprehensive training and opportunities for professional growth will be provided.
Key Responsibilities
- Facilitating the efficient operation of clinics
- Providing care and comfort to patients
- Supporting Sonographers during patient examinations
- Preparing clinical rooms prior to sessions
- Utilizing patient information systems effectively
- Maintaining a patient-centered and quality-focused approach in all tasks
- Ensuring patients have access to a chaperone at all times
- Adhering to professional standards and policies
- Safeguarding patient confidentiality and data protection
- Monitoring and managing stock levels in designated clinics
- Ordering supplies as necessary
- Acting as an advocate for patients
- Reporting incidents or equipment failures promptly
- Participating in team meetings and contributing to discussions
- Managing workload with minimal supervision
Professional Development
- Taking initiative in personal development and skill enhancement
- Engaging in relevant training and educational opportunities
- Maintaining a record of personal development activities
Confidentiality and Compliance
In the course of providing care, patients entrust us with sensitive information regarding their health. It is imperative that all staff respect this confidentiality and adhere to data protection policies at all times.
Equal Opportunities
All employees are expected to uphold the principles of equal opportunities in their work.
Health and Safety
Employees must comply with health and safety regulations to ensure a safe environment for all.
Qualifications and Experience
- NVQ Level 3 or equivalent qualification
- Good general education, including literacy and numeracy skills
- Up-to-date Basic Life Support training
- Experience in a customer or patient-facing role is essential
Aptitudes and Skills
- Excellent communication and interpersonal skills
- Proficient IT skills, including knowledge of Microsoft Office
- Ability to work flexibly and respond to changing needs
- Strong commitment to teamwork and collaboration
- Proven customer care abilities
- Effective time management skills
This position is subject to a criminal record check and requires adherence to all company policies and procedures.
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