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Property Support Assistant

2 months ago

Croydon, Greater London, United Kingdom SPPM Limited Full time
About Us

SPPM Limited is a reputable property management company based in Croydon, with a large residential portfolio. We have been in the business for over twenty years, providing housing solutions in South London. Our company is registered as a supplier to local government councils, with whom we work together to deliver high-quality services.

Job Description

We are seeking a dedicated and organized individual to join our team as an Administrative Assistant. The successful candidate will be responsible for supporting the Office Manager with the daily operations of our business. This will involve tasks mainly related to property maintenance, as well as tenant enquiries, operations, and finance.

Key Responsibilities
  • Provide general administrative support to the Office Manager, ensuring the smooth running of our business.
  • Keep accurate and reliable records and filing for each property/tenancy, both physically and digitally.
  • Act as a tenant liaison, dealing with day-to-day queries and providing excellent customer service.
  • Handle tenant calls and correspondence regarding maintenance and repairs, ensuring prompt and efficient resolution.
  • Liaise with contractors and obtain quotes for repairs, scheduling and tracking maintenance and repairs.
  • Arrange safety certificates and handle all new tenant Council Tax and Utilities accounts, updating and maintaining records on excel.
  • Manage meter readings at the start of new tenancies and produce and maintain Record of Conditions for ingoing tenants and dilapidation schedules for outgoing tenants.
  • Liaise with tenants to arrange routine property inspections and organize and maintain the inspection diary.
  • Maintain the key cupboard and ensure a clean and organized office environment.
Office Administration
  • Prepare, edit, and format documents, including contracts, property listings, and reports, ensuring accuracy and timeliness.
  • Ensure all paperwork is completed accurately and filed in a timely manner, maintaining a high level of organization.
  • Create and update spreadsheets, utilizing MS Office and basic database management skills.
  • Open mail and answer phones, handling general office duties with a high level of professionalism.
Requirements
  • Proven experience as an administrative assistant or in a similar role, with a strong understanding of property management.
  • Excellent organizational and multitasking abilities, with a keen attention to detail and accuracy.
  • Strong verbal and written communication skills, with the ability to use initiative and manage time effectively.
  • Good IT proficiency in MS Office (Word, Excel, Outlook) and basic database management, with a strong ability to learn new systems.
Benefits

We offer a competitive salary based on experience, a friendly office environment, a centrally located office, a diverse role, and a range of benefits, including hot drinks and biscuits.