Property Manager

1 month ago

Croydon, Greater London, United Kingdom Leaders Romans Group Full time
Job Title: Property Manager

Location: Croydon

Brand: Leaders

Salary: up to £34,000 based on experience and inclusive of commission and bonuses

Hours: Monday-Thursday 9am-6pm and Friday 9am-5.30pm

About Leaders:

Leaders, as part of the Leaders Romans Group, is a well-established and reputable property group across the UK. With a history rooted in providing exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction, and expertise in the property market.

Job Summary and Key Responsibilities:

Reporting to the Team Manager/Head of Centre, Leaders is seeking a Property Manager to join our dedicated and dynamic team based in Croydon. As a Property Manager, experience in property management or lettings is required. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments, and ensuring a smooth process throughout the tenancy from beginning to end.

Key Responsibilities:

  • Provide excellent levels of both telephone and written communication for the duration of the tenancy.
  • Accept and understand tenants' maintenance requirements, providing a triage service to try to resolve issues.
  • If unable to resolve, communicate this to the landlord with a solution to the problem and arrange works with a dedicated contractor.
  • Update all parties on a regular basis by both phone, email, or text, and log notes.
  • Make regular 'well-being' calls to the landlord.
  • Work with the property management team to ensure that all works are completed and invoiced within 21 days, updating customers on progress.
  • Ensure that all mandatory compliance/legislation is in place on all properties and follow company processes if this has not occurred.
  • Work with Property Inventory Clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated with in line with company policy.
  • Place calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check-out process and time frames.
  • Deal with non-managed deposits that are part of the No Deposit Scheme.
  • Ensure the check-out process is followed and communication is sent out within company processes via the Depositary site.
  • Work with team leaders, head of centres, and branch network to understand the reason for any lost units.
  • Maintain high levels of communication with internal and external customers.

What Are We Looking For:

  • Excellent communication, written and verbal.
  • Professional telephone manner.
  • Organizational skills, time management, and attention to detail.
  • Full UK Driving License Required.

What We Can Offer You:

  • Proven track record for career growth and advancement within the company.
  • Market-leading training and ongoing professional development.
  • Access to a diverse portfolio of properties.
  • Supportive and collaborative team environment.

Benefits:

  • Competitive base salary and additional incentives.
  • Quarterly and yearly awards including trips abroad.
  • Salary sacrifice pension scheme.
  • Generous holiday allowance, increasing by 1 day per year based on service.
  • Excellent parental leave and newly introduced fertility policy.
  • Staff discounts.

Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

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