Property Manager
2 weeks ago
Location: Croydon
Brand: Leaders Romans Group
Salary: up to £34,000 based on experience and inclusive of commission and bonuses
Hours: Monday-Thursday 9am-6pm and Friday 9am-5.30pm
About Leaders Romans Group:
Leaders Romans Group is a well-established and reputable property group across the UK. With a history rooted in providing exceptional property services, we have earned a commendable reputation for our commitment to professionalism, client satisfaction, and expertise in the property market.
Job Summary and Key Responsibilities:
We are seeking a Property Manager to join our dedicated and dynamic team based in Croydon. As a Property Manager, experience in property management or lettings is required. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments, and ensuring a smooth process throughout the tenancy from beginning to end.
Key Responsibilities:
- Provide excellent levels of both telephone and written communication for the duration of the tenancy.
- Accept and understand tenants' maintenance requirements, providing a triage service to try to resolve issues.
- If unable to resolve, communicate this to the landlord with a solution to the problem and arrange works with a dedicated contractor.
- Update all parties on a regular basis by both phone, email, or text, and log notes.
- Make regular 'well-being' calls to the landlord.
- Work with the property management team to ensure that all works are completed and invoiced within 21 days, updating customers on progress.
- Ensure that all mandatory compliance/legislation is in place on all properties and follow company processes if this has not occurred.
- Work with Property Inventory Clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated with in line with company policy.
- Place calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check-out process and time frames.
- Deal with non-managed deposits that are part of the No Deposit Scheme.
- Ensure the check-out process is followed and communication is sent out within company processes via the Depositary site.
- Work with team leaders, head of centres, and branch network to understand the reason for any lost units.
- Maintain high levels of communication with internal and external customers.
What We Are Looking For:
- Excellent communication, written and verbal.
- Professional telephone manner.
- Organizational skills, time management, and attention to detail.
- Full UK Driving License Required.
What We Can Offer You:
- Proven track record for career growth and advancement within the company.
- Market-leading training and ongoing professional development.
- Access to a diverse portfolio of properties.
- Supportive and collaborative team environment.
Benefits:
- Competitive base salary and additional incentives.
- Quarterly and yearly awards including trips abroad.
- Salary sacrifice pension scheme.
- Generous holiday allowance, increasing by 1 day per year based on service.
- Excellent parental leave and newly introduced fertility policy.
- Staff discounts.
Leaders Romans Group is an equal opportunities employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
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