Property Manager

3 weeks ago

Croydon, Greater London, United Kingdom THE LEADERS ROMANS GROUP LIMITED Full time
{"title": "Property Manager", "description": "Job Summary

We are seeking a Property Manager to join our dedicated and dynamic team based in Croydon. As a Property Manager, you will play a pivotal role in ensuring our customers receive the highest level of service and support.

Key Responsibilities
  • Provide excellent levels of telephone and written communication for the duration of the tenancy
  • Accept and understand tenants' maintenance requirements, providing a triage service to try to resolve issues
  • Communicate with landlords and arrange works with dedicated contractors if necessary
  • Update all parties on a regular basis by phone, email, or text and log notes
  • Make regular 'well-being' calls to landlords
  • Work with the property management team to ensure all works are completed and invoiced within 21 days and update customers on progress
  • Ensure all mandatory compliance and legislation is in place on all properties, following company processes
  • Work with the property inventory clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated to in line with company policy
  • Place calls to all managed landlords and tenants two weeks prior to vacation to ensure they understand the check-out process and time frames
  • Deal with non-managed deposits who are part of the No Deposit Scheme
  • Ensure the check-out process is followed and communication is sent out within company process via the Depositary site
  • Work with team leaders, head of centers, and branch network to understand the reason for any lost units
  • Maintain high levels of communication to internal and external customers
Requirements
  • Excellent communication, written, and verbal skills
  • Professional telephone manner
  • Organizational skills, time management, and attention to detail
  • Full UK driving license required
What We Offer
  • Proven track record for career growth and advancement within the company
  • Market-leading training and ongoing professional development
  • Access to a diverse portfolio of properties
  • Supportive and collaborative team environment
Benefits
  • Competitive base salary and additional incentives
  • Quarterly and yearly awards, including trips abroad
  • Salary sacrifice pension scheme
  • Generous holiday allowance, increasing by one day per year based on service
  • Excellent parental leave and newly introduced fertility policy
  • Staff discounts

Leaders Romans Group is an equal opportunities employer and encourages candidates of all backgrounds to apply.

", "lang_code": "en"}

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