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Shop Manager

2 months ago

Lewes, East Sussex, United Kingdom Talent Finder Full time
Job Description

Job Title: Shop Manager

Job Summary:

We are seeking a highly motivated and experienced Shop Manager to join our team at Talent Finder. As a Shop Manager, you will be responsible for managing all aspects of our retail shop, including sales, customer service, and team management.

Key Responsibilities:

  • Manage all aspects of the shop, including sales, customer service, and team management.
  • Recruit, line manage, and support shop volunteers to maximize sales and revenue for participating charities.
  • Communicate and work effectively with other shop managers to ensure day-to-day operations are met.
  • Meet sales targets, increasing sales and profit for the shop.
  • Manage the set-up processes of the shop, including the processing of deliveries and reporting of discrepancies.
  • Discuss layout of a shop with the Regional Manager and ensure all merchandising equipment is assembled in line with agreed plans.
  • Manage stock levels, replenishing accordingly and liaising with Regional Manager to request top-ups of stock.
  • Set up the EPOS system and train volunteers accordingly.
  • Responsible for cash handling, reconciling EPOS and all banking procedures.
  • Identify volunteer recruitment needs and action recruitment campaigns in discussion with Regional Manager.
  • Cover shifts in the absence of volunteers.
  • Support the marketing team with activities to raise the profile of the shop and organization in the local community.
  • Take responsibility for rotas to ensure the shop is always operational within its agreed opening hours.
  • Offer exceptional customer service to protect the brand and reputation of Cards for Good Causes.
  • Support any other tasks that support the day-to-day running of the shop and team.

Requirements:

  • Experience across customer-facing environments.
  • Experience of working under own initiative within an established commercial framework.
  • Organisational skills.
  • Time management skills.
  • Able to demonstrate an understanding of the retail sector, ideally within a charity context.
  • Can lead a team of people with passion and enthusiasm, offering support to the team as needed.
  • Commercial awareness and ability to make decisions to drive revenue.
  • Organising in-shop events and other sales promotions.
  • Ability to communicate with a variety of people at different levels.
  • Understands excellent customer service and can act as an ambassador for Cards for Good Causes in their local community.
  • Responds with agility to changing consumer and partner needs to maximize all opportunities.
  • Builds collaborative relationships with internal and external stakeholders built on trust and mutual respect.
  • Demonstrates a passion for CFGC's vision, mission, and values.