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Shop Manager

1 month ago

Lewes, East Sussex, United Kingdom Cameron Clarke Associates Full time
Job Title: Shop Manager

Are you a motivated and organized individual with experience in customer-facing environments? Do you have a passion for leading a team and driving sales revenue? We are seeking a Shop Manager to join our team at Cameron Clarke Associates.

Job Summary:

The Shop Manager will be responsible for managing all aspects of the shop, including recruiting, training, and supporting shop volunteers to maximize sales and revenue for participating charities. The successful candidate will have excellent communication and leadership skills, with the ability to work effectively with internal and external stakeholders.

Key Responsibilities:
  • Manage all aspects of the shop, including sales, customer service, and volunteer management
  • Recruit, train, and support shop volunteers to maximize sales and revenue
  • Communicate and work effectively with other shop managers to ensure day-to-day operations are met
  • Meet sales targets, increasing sales and profit for the shop
  • Manage stock levels, replenishing accordingly and liaising with Regional Manager to request top-ups of stock
  • Set up the EPOS system and train volunteers accordingly
  • Responsible for cash handling, reconciling EPOS and all banking procedures
  • Identify volunteer recruitment needs and action recruitment campaigns in discussion with Regional Manager
  • Support the marketing team with activities to raise the profile of the shop and organization in the local community
  • Take responsibility for rotas to ensure the shop is always operational within its agreed opening hours
  • Offer exceptional customer service to protect the brand and reputation of Cards for Good Causes
Requirements:
  • Experience across customer-facing environments
  • Experience of working under own initiative within an established commercial framework
  • Organisational skills
  • Time management skills
  • Able to demonstrate an understanding of the retail sector, ideally within a charity context
  • Can lead a team of people with passion and enthusiasm offering support to the team as needed
  • Commercial awareness and ability to make decisions to drive revenue
  • Organising in-shop events and other sales promotions
  • Ability to communicate with a variety of people at different levels
  • Understands excellent customer service and can act as an ambassador for Cards for Good Causes in their local community
  • Responds with agility to changing consumer and partner needs to maximize all opportunities
  • Builds collaborative relationships with internal and external stakeholders built on trust and mutual respect
  • Demonstrates a passion for CFGC's vision, mission, and values

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and organized individual with a passion for leading a team and driving sales revenue, we encourage you to apply for this exciting opportunity.