Retail Store Manager

2 days ago

Lewes, East Sussex, United Kingdom Cameron Clarke Associates Full time
Job Description

Job Title: Shop Manager

Job Type: Full-time and Part-time

Location: Lewes

Job Type: Temporary (October – December)

Hourly Rate: £11.44 per hour

About Us:

Cameron Clarke Associates is a leading retail company that sells cards and gifts on behalf of over 200 UK charities. We are committed to raising funds for local community projects and national organizations.

About the Role:

We are seeking an experienced Shop Manager to join our team. As a Shop Manager, you will be responsible for managing all aspects of the shop, including recruiting, training, and supporting shop volunteers to maximize sales and revenue for participating charities.

Key Responsibilities:

  • Manage all aspects of the shop, including sales, customer service, and stock management.
  • Recruit, train, and support shop volunteers to maximize sales and revenue.
  • Communicate and work effectively with other shop managers to ensure day-to-day operations are met.
  • Meet sales targets and increase sales and profit for the shop.
  • Manage the set-up process of the shop, including processing deliveries and reporting discrepancies.
  • Discuss layout of the shop with the Regional Manager and ensure all merchandising equipment is assembled in line with agreed plans.
  • Manage stock levels, replenishing accordingly, and liaising with the Regional Manager to request top-ups of stock.
  • Set up the EPOS system and train volunteers accordingly.
  • Responsible for cash handling, reconciling EPOS, and all banking procedures.
  • Identify volunteer recruitment needs and action recruitment campaigns in discussion with the Regional Manager.
  • Cover shifts in the absence of volunteers.
  • Support the marketing team with activities to raise the profile of the shop and organization in the local community.
  • Take responsibility for rotas to ensure the shop is always operational within its agreed opening hours.
  • Offer exceptional customer service to protect the brand and reputation of Cards for Good Causes.
  • Support any other tasks that support the day-to-day running of the shop and team.

Requirements:

  • Experience across customer-facing environments.
  • Experience of working under own initiative within an established commercial framework.
  • Organisational skills.
  • Time management skills.
  • Able to demonstrate an understanding of the retail sector, ideally within a charity context.
  • Can lead a team of people with passion and enthusiasm, offering support to the team as needed.
  • Commercial awareness and ability to make decisions to drive revenue.
  • Organising in-shop events and other sales promotions.
  • Ability to communicate with a variety of people at different levels.
  • Understands excellent customer service and can act as an ambassador for Cards for Good Causes in their local community.
  • Responds with agility to changing consumer and partner needs to maximize all opportunities.
  • Builds collaborative relationships with internal and external stakeholders built on trust and mutual respect.
  • Demonstrates a passion for CFGC's vision, mission, and values.

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