Customer Service Representative

6 days ago


Lewes, East Sussex, United Kingdom WH Smith Retail Holdings Limited Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Counter Assistant in one of our Post Office Stores.

Key Responsibilities
  • Deliver Exceptional Customer Service: Provide a high level of customer service to all customers, ensuring their needs are met and exceeded.
  • Manage Queues and Services: Manage queues and ensure that customers can access the services they need quickly and simply.
  • Meet Governance and Attention to Detail Standards: Meet high standards of governance and attention to detail in all aspects of the role.
  • Support Colleagues and Teamwork: Be part of a team and support colleagues to achieve excellent results and standards.
What We're Looking For
  • Passion for Customers: A passion for delivering exceptional customer experiences and a desire to make a positive impact on customers' lives.
  • Effective Communication: Confidence in communicating with colleagues and customers, with excellent verbal and written communication skills.
  • Motivation and Results-Oriented: A strong motivation to achieve fantastic results and standards, with a focus on delivering high-quality work.
  • Adaptability and Flexibility: The ability to adapt to changing circumstances and priorities, with a flexible approach to work.
What We Offer
  • Competitive Salary and Benefits: A competitive salary and benefits package, including a pension scheme and paid annual leave.
  • Employee Discounts and Rewards: Access to a range of employee discounts and rewards, including deals from retail partners.
  • Employee Assistance Programme: A comprehensive Employee Assistance Programme to support colleagues with their wellbeing, including physical, mental, and financial support.
About Us

WHSmith have a long history of providing excellent customer service and supporting our communities. We are proud to be an inclusive employer, welcoming colleagues from diverse backgrounds and promoting a culture of respect and inclusivity.



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