Retail Sales Associate
6 days ago
About Westlake Ace Hardware
As a leading hardware retailer in the United States, Westlake Ace Hardware is committed to delivering exceptional customer service and providing a wide range of products to meet the needs of our customers. Our company values include:
Service, Passion, Respect, Integrity, Teamwork, and Excellence
Job Summary
The Cashier and Customer Service Specialist is responsible for providing excellent customer service and processing transactions at the checkout counter. This role requires a strong focus on customer satisfaction, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities
Customer Service
- Project a positive and friendly demeanor to provide excellent customer service.
- Greet customers entering and throughout the store, thanking them by name when possible.
- Clear customer checkout lines quickly and efficiently.
- Answer and respond to customer inquiries in a timely and professional manner.
- Communicate any issues or concerns to management in a timely manner.
- Build product knowledge and assist customers with store layout and product location.
Register Operations
- Process transactions accurately and efficiently.
- Balance the register drawer at the end of each shift.
- Adhere to all cash handling procedures and policies.
- Participate in store meetings and training sessions.
Front End Appearance and Upkeep
- Maintain a clean and organized checkout area, including the entrance doors and surrounding areas.
- Assist with stocking and facing merchandise, including impulse counters and seasonal displays.
- Ensure that all necessary supplies are stocked and available.
- Participate in decorating the front end area according to company standards.
Requirements
Education and Experience
- High school diploma or equivalent required.
- Cashier experience preferred, but not required.
- Customer service experience preferred.
Physical Demands
- Ability to stand for long periods of time.
- Ability to lift up to 25 pounds.
- Ability to climb stairs.
Compensation
$12 - $14 per hour
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