Housekeeping Operations Manager

2 months ago

London, Greater London, United Kingdom Sonder Full time

About Sonder

Sonder is a hospitality company that aims to revolutionize the way people stay. We offer a unique experience with a mix of rooms, suites, and apartments, each with a bespoke design. Our mobile app allows guests to navigate their stay effortlessly, from check-in to checkout.

Our Mission

We are committed to making a world of better stays open to all. To achieve this, we need a team of dedicated professionals who share our passion for hospitality and operations.

Job Summary

We are seeking a Housekeeping Operations Manager to join our team. As a Housekeeping Operations Manager, you will be responsible for managing the housekeeping process, coordinating a team of housekeepers, and ensuring that our properties are clean and well-maintained.

Key Responsibilities

  • Manage weekly and daily cleaning schedules for a team of housekeepers
  • Support and lead cleaner onboarding and ongoing training and improvement
  • Organize and prepare supplies for daily distribution, leading inventory control and organization
  • Triage and delegate guest requests in real-time to cleaner schedules
  • Perform standard housekeeping duties when necessary, including cleaning bathrooms, kitchens, living spaces, and bedrooms, changing linen and terry, polishing surfaces, removing trash/recycling, restocking soaps, shampoos, various kitchen and apartment items, and branded Sonder collateral, and ensuring all furniture, appliances, and amenities are clean and in working order
  • Conduct special projects as assigned
  • Initiate and manage reporting of any maintenance issues, safety hazards or damage of Sonder property
  • Manage various digital programs including online HK scheduler, cleaner mobile app, and internal reporting & communication platforms. Support cleaner training and compliance on these programs
  • Daily travel around market and central warehouse to complete tasks and manage cleaning program

Requirements

  • A professional with a positive attitude, who has the ability to work effectively both in a leadership position as well as independently
  • Previous experience in a leadership role with a housekeeping department or similar operation especially in regard to personnel management. Experience with managing various schedules, budgets, and applications
  • Tech-savvy with ability to use various digital applications, including mobile, digitally correspond with management
  • Knowledge of cleaning and sanitation products, techniques and methods, and cleaning sensitive materials
  • Working knowledge of operating household cleaning equipment and best practices
  • Physical stamina and mobility including ability to reach, kneel, and bend
  • Ability to lift, push, and pull required load (usually about 40 lbs)
  • This role requires regular access to a reliable smartphone, reliable transportation and willingness to travel between properties on a daily basis when working.

Benefits

We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:

  • Competitive compensation
  • Generous stock plan
  • Medical, dental and vision insurance (where applicable)
  • Flexible vacation
  • Wellness and volunteering days
  • Annual free credits and discounts to stay in Sonders
  • Workplace flexibility (for remote-specified positions only)

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