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Inside Sales and Customer Support Specialist
2 months ago
Ingersoll Rand is dedicated to fostering a diverse workforce that mirrors our communities. We are an equal opportunity employer, ensuring that all qualified candidates receive fair consideration for employment regardless of age, ancestry, color, gender identity or expression, marital status, national origin, physical or mental disability, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws and regulations.
Job Title
Engineering Customer Experience & Inside Sales Specialist
Location
Ilkeston, Derbyshire
About Us
Ingersoll Rand Pumps, a part of the Precision and Science Technologies division, has been manufacturing pumps for various markets and applications since 1977 in Ilkeston.
Job Summary
In the role of Customer Experience and Inside Sales Specialist, you will be integral to the commercial operations of our organization. Your main focus will be to provide comprehensive pre- and post-sales assistance to both existing and prospective clients, utilizing your expertise in Ingersoll Rand Pumps, MP Pumps, and Oberdorfer products (or similar positive displacement pump solutions) and their various applications. Additionally, you will proactively manage customer accounts from an inside sales perspective to uncover and capitalize on growth opportunities.
Responsibilities
- Resolving application inquiries
- Assessing projects and identifying pump opportunities
- Preparing quotations and conducting follow-ups
- Managing ERP, CRM, and customer support ticket systems
Basic Qualifications
- Bachelor's degree in engineering, business, or a related field, or equivalent professional experience
- Over 5 years of experience in customer support and inside sales is advantageous
- Demonstrated experience in applications and commercial support, ideally within the positive displacement pump sector or similar B2B industrial products
Travel & Work Arrangements/Requirements
- Willingness to travel as necessary to provide pre and post-sales support (approximately 10%)
- Primarily based in Ilkeston, Derbyshire.
Key Competencies
- Strong written and verbal communication skills, with the ability to effectively convey technical information to varied audiences
- Excellent problem-solving abilities and composure under pressure
- Outstanding customer relationship management skills with a focus on customer satisfaction
- Proficiency in ERP, CRM, and customer support ticket management systems is highly preferred
- Adaptability to shifting priorities and business needs
What we Offer
- 25 Days Holiday + 8 Bank Holidays (Option to purchase 5 additional days after probation)
- Pension scheme with a company contribution of 7% and employee contribution of 5%
- Westfield Health Medical Coverage
- Death in Service Benefit of 4 times salary
- Cycle scheme available after probation
- Electric Car Scheme available after probation
- Opportunity to receive 10% of salary in shares after one year of employment
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