Service Improvement Lead

7 days ago


Nottingham, Nottingham, United Kingdom Metropolitan Development Services Limited Full time

Job Summary:

We are seeking a highly skilled Service Improvement Lead to join our Risk and Quality team at Metropolitan Development Services Limited. As a key member of our team, you will be responsible for driving service improvement initiatives and ensuring the delivery of high-quality services.

Key Responsibilities:

  • Develop and implement service improvement plans to enhance the overall quality of our services.
  • Collaborate with cross-functional teams to identify areas for improvement and develop solutions.
  • Conduct regular reviews and assessments to ensure compliance with regulatory requirements and industry standards.
  • Provide guidance and support to team members to ensure they have the necessary skills and knowledge to deliver high-quality services.
  • Identify and mitigate risks associated with service delivery and ensure that all necessary controls are in place.

Requirements:

  • Proven experience in service improvement and risk management.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with cross-functional teams.
  • Strong knowledge of regulatory requirements and industry standards.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and forward-thinking organization.
  • A collaborative and supportive work environment.


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