Service Improvement Lead
7 days ago
Job Summary:
We are seeking a highly skilled Service Improvement Lead to join our Risk and Quality team at Metropolitan Development Services Limited. As a key member of our team, you will be responsible for driving service improvement initiatives and ensuring the delivery of high-quality services.
Key Responsibilities:
- Develop and implement service improvement plans to enhance the overall quality of our services.
- Collaborate with cross-functional teams to identify areas for improvement and develop solutions.
- Conduct regular reviews and assessments to ensure compliance with regulatory requirements and industry standards.
- Provide guidance and support to team members to ensure they have the necessary skills and knowledge to deliver high-quality services.
- Identify and mitigate risks associated with service delivery and ensure that all necessary controls are in place.
Requirements:
- Proven experience in service improvement and risk management.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Strong knowledge of regulatory requirements and industry standards.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work with a dynamic and forward-thinking organization.
- A collaborative and supportive work environment.
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