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Maintenance Coordination Officer
2 months ago
37 hours per week, on a rotational schedule
Our Commitment: Collaboration, Improvement, Integrity
At Blue Octopus Recruitment Ltd, we are a progressive and adaptable social enterprise dedicated to providing exceptional, cost-effective services. We take pride in our workforce and the positive difference we make in people's lives every day.
We seek high-caliber individuals at all levels who can embody our culture, uphold our values, and inspire excellence in others. We encourage applications from all qualified candidates and support individuals in requesting reasonable adjustments to optimize their performance and comfort. Our goal is to cultivate a skilled, knowledgeable, and motivated team that thrives in a supportive work environment.
Employee Benefits
We believe in recognizing your hard work with a comprehensive benefits package that includes:
- Flexible and hybrid working arrangements
- Holiday purchasing and selling options
- A paid day off for your birthday or personal celebration
- Two days of paid leave for moving house after your probation period
- Life insurance coverage
- Health cash plan, offering various treatments including dental care, physiotherapy, consultations, and a 24-hour confidential helpline
- Company contributions towards mindfulness and fitness initiatives, such as discounted gym memberships and wellness classes
- Online discounts with numerous retailers, supermarkets, cinemas, insurance providers, and travel services
- Funded training opportunities and sponsored qualifications
- Two days of paid volunteering leave annually
Role Overview
As a Maintenance Coordination Officer, you will be essential in managing, diagnosing, and efficiently processing maintenance and repair requests from our tenants. Your role involves providing accurate and timely information about our services to both tenants and colleagues. This includes investigating service requests and coordinating with tenants to schedule appointments while delivering outstanding customer service.
The Maintenance Desk operates from 8am to 4:30pm, Monday to Friday, on a rotational basis.
Candidate Profile
Your background in customer service is crucial, along with your ability to manage databases, compile information, and perform administrative tasks effectively. You should possess excellent communication skills, both verbal and written, and demonstrate a high level of IT proficiency, including knowledge of databases, Microsoft Word, Excel, and online communication tools. Attention to detail in data recording is essential.
While prior experience in a maintenance service role is advantageous, it is not mandatory.
