Business Operations Manager

2 weeks ago

North Hykeham, Lincolnshire, United Kingdom Lincolnshire Community Health Service NHS Trust Full time

About the Role

We are seeking a highly skilled Business Operations Manager to join our team at Lincolnshire Community Health Service NHS Trust. As a key member of our clinical and technology team, you will provide comprehensive administrative and business support to ensure the smooth operation of our services.

Key Responsibilities

  • To oversee the management of high-value, specialist equipment used by our EAT service, including procuring, accepting, maintenance, managing stock levels, order processing, and managing faulty/broken equipment.
  • To provide daily management and supervision of the administrative team and technology assistants, undertaking appraisals, monitoring absences, and following up on any issues.
  • To work with the Clinical Service Lead and undertake required audits of staff and service practice to provide quality and performance assurance.
  • To undertake training as appropriate, to update and maintain existing knowledge, and to facilitate continued personal and professional development.
  • To work with the Clinical Scientist and Technologists on devising, coordinating, and producing information, documentation, and resources across the service, including strategies, SOPs, and patient pathways.
  • To work within the departmental budget, working alongside the Clinical Service Lead on spend and financial management.
  • To oversee the patient pathway and ensure that equipment is available for loan in a timely manner to ensure compliance with the service.
  • To monitor patient waiting times to ensure that equipment loan targets are met.
  • To request quotations, process invoices, deliveries, and maintain all related documentation and electronic recording.
  • To physically manage equipment stocked at the team base, ensuring equipment is stored in the correct locations and within capacity, escalating any issues to senior technologists and leadership.
  • To develop and implement maintenance schedules and procedures to ensure the proper functioning and longevity of equipment.
  • To complete physical checks and replenishment of stock on a daily/weekly basis.
  • To serve as a key link between the EATS staff, Procurement teams, and Finance in controlling supply at adequate and safe levels.

Person Specification

  • Higher level BTEC/NVQ or equivalent level knowledge in a relevant area, as well as a range of trust policies and business support procedures.
  • Relevant experience of stock management processes, use of equipment management processes, and stock management.
  • Excellent computer literacy skills.
  • Excellent communication skills, which may involve dealing with verbally aggressive patients.
  • Ability to investigate and resolve complex issues.
  • Ability to work under pressure, flexibility, and as part of a team.
  • Self-motivated and able to work under own initiative.
  • Experience of data collection for quality monitoring/audits.
  • Ability to work independently, within policies and clearly defined procedures, seeking advice when necessary.
  • Ability to handle frequent interruptions to routine to deal with queries and answer telephone calls.
  • Knowledge of the role of electronic assistive technology and benefits to service users.
  • Knowledge of the equipment management process and principles.
  • Highly competent in the use of electronics and computers.
  • Ability to work independently within the applicable competencies and policies.
  • Experience of working in a team-based environment.
  • Proficient and experienced in the use of stock ordering systems.
  • Experience of staff supervision/line management.
  • Experience with a range of operating environments (Windows, MAC OS) and mobile devices (IOS, Android).
  • Able to travel to and work from an office base to complete role.

Desirable

  • Understanding of the use of AAC equipment in meeting the needs of patients with speech difficulties.
  • Understanding of EC equipment to assist those with physical disabilities in maintaining or restoring their levels of independence and engagement in wider society.
  • IT skills, preferably European Computer Driving License or wider experience.
  • Knowledge of NHS Procurement/Stock Management Processes.
  • Experience of data collection for quality monitoring/audits.
  • Experience of electronic assistive technology device/system configuration and provision.
  • Knowledge of risk assessment and evaluation with relation to equipment provision.
  • Knowledge/experience of relevant computer programs and stock management systems.
  • NHS experience.

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