Business Support Manager
1 week ago
About the Role
The Business Support Manager will provide comprehensive administrative and business support to the clinical and technology team, including the management of high-value equipment, stock, and supplies. This role will also involve supervising administrative staff, monitoring absences, and ensuring continuous service delivery.
Key Responsibilities
- Manage the procurement, maintenance, and stock levels of high-value equipment used by the EAT service.
- Provide daily management and supervision of the administrative team and technology assistants.
- Monitor patient waiting times and ensure compliance with service targets.
- Work with the Clinical Service Lead to undertake required audits of staff and service practice.
- Develop and implement maintenance schedules and procedures to ensure the proper functioning and longevity of equipment.
- Manage equipment stocked at the team base, ensuring equipment is stored in the correct locations and within capacity.
- Develop and implement procedures to ensure the proper functioning and longevity of equipment.
- Collaborate with the Clinical Scientist and Technologists to devise, coordinate, and produce information, documentation, and resources across the service.
- Work within the departmental budget to ensure efficient use of resources.
Person Specification
- Higher level BTEC/NVQ or equivalent level knowledge in a relevant area, as well as a range of trust policies and business support procedures.
- Relevant experience of stock management processes, use of equipment management processes, and stock management.
- Excellent computer literacy skills, excellent communication skills, and ability to investigate and resolve complex issues.
- Ability to work under pressure, flexibility, and as part of a team, with self-motivation and ability to work under own initiative.
- Experience of data collection for quality monitoring/audits, knowledge of role of electronic assistive technology, and benefits to service users.
- Highly competent in the use of electronics and computers, with ability to work independently within applicable competencies and policies.
- Experience of working in a team-based environment, proficient and experienced in the use of stock ordering systems, and experience of staff supervision/line management.
- Able to travel to and work from an office base to complete role.
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