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Night Receptionist

2 months ago


Edinburgh, Edinburgh, United Kingdom The Scotsman Hotel Full time

About The Scotsman Hotel

The Scotsman Hotel is a leading hospitality group in Scotland, with a diverse portfolio of venues across the country.

Our Vision

We strive to provide exceptional customer experiences, fostering a warm and welcoming atmosphere for our guests.

The Role

We are seeking a skilled Night Receptionist to join our team, responsible for ensuring seamless guest check-ins and check-outs, handling inquiries, and providing information about our services and local area.

Key Responsibilities

  • Deliver exceptional customer service, ensuring a warm welcome for all guests
  • Manage guest check-ins and check-outs efficiently, minimizing disruptions
  • Provide accurate information about the hotel, services, and local area, addressing guest inquiries promptly

Requirements

  • Availability to work evenings and weekends
  • Excellent communication and interpersonal skills, with a friendly approach to customer service

What We Offer

  • TRONC electronic tips, allowing staff to keep 100% of earned tips
  • Wagestream, enabling staff to access up to 40% of earned pay as it is earned
  • 30% off food and cinema tickets in all venues across Scotland
  • Hotel and apartment discounts
  • Access to Scotsman Perks Benefits Portal
  • Staff meals on duty
  • Flexible working opportunities
  • Career development through Scotsman Steps training programme